SHIFA R. SHAIKH
Pune
Summary
Seasoned Customer Service Representative with over ten years of experience managing multi-national clients. Proven track record in delivering exceptional support, innovative problem-solving, and enhancing customer loyalty. Demonstrates strong work ethic, adaptability, and excellent interpersonal skills. Capable of rapidly acquiring new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Data Services Specialist
ADP India Private Limited
07.2021 - Current
- Collaborate with multiple departments to load and convert client data into ADP solutions.
- Ensure the accuracy of all components involved in the client setup process.
- Coordinate meetings with clients to facilitate data extraction.
- Coordinated activities between internal departments and clients to improve project efficiency.
- Assessed project progress and communicated updates to enhance team collaboration.
- Implemented problem-solving techniques to address challenges and fostered open communication for swift issue resolution.
- Oversee multiple time-sensitive projects and concurrent follow-up tasks.
- Ensure that essential information is effectively communicated to both clients and our collaborative teams.
Case Processing Executive
AM Infoweb Pvt Ltd
Pune
10.2017 - 04.2021
- Coordinated with doctors' offices, insurance companies, and attorney offices to retrieve critical information for case processing.
- Updated subpoena, attorney, insurance, and social security requests.
- Documenting all requests according to department standards.
- Followed up on requests promptly to ensure timely resolution and compliance with processing standards.
- Verified completeness of required items for medical records.
- Knowledge and understanding of HIPAA privacy policies.
- Mentored newly hired employees, enhancing their understanding of company programs and improving onboarding effectiveness.
Business Process Associate
Tata Consultancy Services
Mumbai
01.2016 - 06.2016
- Ensured customers received proper internet connection by verifying service availability.
- Coordinated field engineers to assess availability and connect existing wires.
- Assigned service plants based on geographic location to streamline connections for new subscribers.
Senior Associate Verifications
Sterling Backcheck
Mumbai
03.2015 - 10.2015
- Conducted outbound calls to gather and verify applicant employment and academic enrollment information, ensuring data accuracy for processing.
- Compiled and transferred verified information from faxes and emails to the verification page for proofreading and formatting, enhancing documentation efficiency.
- Facilitated training for new proofers and verifiers on company procedures, contributing to team competency and compliance.
Consultant
Sutherland Global Services
Mumbai
06.2013 - 03.2015
- Utilized remote support tools to enhance system uptime and optimize user experience.
- Guided customers in selecting antivirus software and managing memberships for effective protection.
- Updated and maintained virus protection software, performed system scans, and removed detected viruses, spyware, and malware to secure systems.
Education
Bachelor's - commerce
Calorx Teacher's University
01.2013
Higher Secondary Certificate Examination -
Shri. Shankar Shetty College
01.2010
S.S.C. - Examination
St. Xavier's High School & Junior College
01.2008
Skills
- Data extraction
- Project coordination
- Customer service
- HIPAA compliance
- Information retrieval
- Customer relationship management
- Team collaboration
- Effective communication
- Attention to detail
- Training and mentoring
- Excellent communication
- Goal-oriented mindset
- Listening skills
- Multitasking and organization
- Computer skills
- Team player
Personality Highlights
- Optimistic approach.
- Well-organized.
- Driven by problem-solving challenges.
- Strong team player.
- Effective in meeting deadlines.
- Collaborative and efficient in teamwork.
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
MS-CIT.
Timeline
Data Services Specialist
ADP India Private Limited
07.2021 - Current
Case Processing Executive
AM Infoweb Pvt Ltd
10.2017 - 04.2021
Business Process Associate
Tata Consultancy Services
01.2016 - 06.2016
Senior Associate Verifications
Sterling Backcheck
03.2015 - 10.2015
Consultant
Sutherland Global Services
06.2013 - 03.2015
Bachelor's - commerce
Calorx Teacher's University
Higher Secondary Certificate Examination -
Shri. Shankar Shetty College
S.S.C. - Examination
St. Xavier's High School & Junior College