Microsoft office
Shifas P N
Team Leader
Kochi
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Team Leader
Ola Electric Private Limited
Kochi
06.2022 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
Senior Technician
Bajaj
Kochi
10.2021 - 06.2022
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Drafted preventive maintenance schedule to support equipment longevity.
- Completed preventive maintenance on set schedules.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Completed job reports and logs immediately following service calls.
Senior Technician
Yamaha
Kochi
01.2021 - 12.2021
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Drafted preventive maintenance schedule to support equipment longevity.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Addressed routine equipment maintenance according to established schedule.
- Inspected equipment to identify areas of wear or causes of malfunctions.
Local Work Shop Technician
Other
Kochi
01.2020 - 12.2021
- Partnered with shop team to diagnose problems, correct faults and restore equipment to manufacturer specifications through timely preventive maintenance.
- Operated vehicles to troubleshoot problems and verify repair success.
- Measured and tested components using handheld micrometers, calipers and other tools.
- Built, tested and modified equipment to achieve functionality objectives.
- Managed maintenance activities, supervised staff and inspected equipments
Education
10 - 10
St Mary's School
Kochi 03.2015 - 03.2016
+2 - +2
Marry Matha
Kochi 03.2016 - 01.2018
Automobile Engineering - Automobile Engineering
Ideal Institute of Technology
Aluva 03.2018 - 05.2020
Skills
Complaint resolution
Cash Handling
Daily workflow improvement
Sales expertise
Safety processes and procedures
Staff education and training
Performance improvement
Telemarketing expertise
Client Service
Technical Support
Key performance indicators
Knowledgeable in [System]
Employee Evaluation
Account management
Training and Development
First Aid/CPR
Multitasking Abilities
Interpersonal Communication
Software
Microsoft Excel
Getafix
Zendesk
Salesforce
Timeline
Team Leader
Ola Electric Private Limited
06.2022 - Current
Senior Technician
Bajaj
10.2021 - 06.2022
Senior Technician
Yamaha
01.2021 - 12.2021
Local Work Shop Technician
Other
01.2020 - 12.2021
Automobile Engineering - Automobile Engineering
Ideal Institute of Technology
03.2018 - 05.2020
+2 - +2
Marry Matha
03.2016 - 01.2018
10 - 10
St Mary's School
03.2015 - 03.2016