Shifauddin Ansari
Gurgaon
Summary
Senior Systems Engineer with extensive experience at Nagarro, specializing in API management and database integrity. Proficient in MySQL and analytical problem-solving, enhancing system reliability and user experience. Focused on operational excellence and stakeholder satisfaction through effective issue resolution and collaboration.
Overview
10
10
years of professional experience
Work History
Senior Systems Engineer
Nagarro
Gurgaon
09.2022 - Current
- Provided L2 application support for Nedbank API Management to enhance system reliability.
- Monitored production systems with Dynatace and Kibana, identifying performance issues.
- Resolved tickets efficiently, minimizing downtime and optimizing user experience.
- Prepared daily reports on system performance and incidents for stakeholder review.
- Developed standard operating procedures (SOPs) to streamline user support processes.
- Utilized ServiceNow and Jira for effective issue tracking and management.
- Collaborated on MySQL and MongoDB databases to ensure data integrity and availability.
- Implemented APIs and microservices to enhance application interoperability.
Senior Systems Engineer
Infosys Limited
02.2020 - 08.2022
- Role: Senior Systems Engineer
- Designation: Application Support L2
- Joining: 10-Feb-2020
- Database: MySQL
- Operating System: Windows, Linux
- Application Server: App Server, Tomcat, SSL, Apache
- Technology: XML, JSON, MySQL, JavaScript, HTTP/HTTPS, SOAP, Web Services, JVM, Kibana, APM, Java, APIs, Microservices, SLA
- Tools Used: Talisma form TechM, CA Application Monitoring Tool, SVN, CA SDM Kibana.
- Applications: - Goods and Services Tax (GSTN)
- Project Description: - Currently working for Infosys Limited which is under (Goods and Services TAX) GSTN. which includes Application Deployment on servers, Production Monitoring, Ticket Resolve, and Preparing Daily Reports provide user end support and SOPs.
Application Support Engineer
IBM India Pvt Ltd
Gurgaon
02.2019 - 02.2020
- Delivered application support for various applications including ELIXIR, CRM, and DMS.
- Leveraged Oracle SQL Developer for effective database querying in Oracle 11g.
- Implemented NagiosX1 for continuous monitoring of application performance metrics.
- Utilized Codesk from IBM to facilitate issue resolution and improve service delivery.
- Managed applications across Windows and Unix platforms to ensure operational efficiency.
- Engaged with stakeholders to identify needs and refine support strategies.
- Managed application deployment on servers under Apollo Munich Health Insurance, ensuring reliability.
Oversaw batch monitoring activities to detect anomalies and prevent downtime.
Executed thorough script analyses for proactive issue resolution.
Generated daily reports detailing operational metrics and progress.
L1 Support Engineer
DKPL Network
01.2018 - 01.2019
- Project – BSNL 2G/3G/4G Expansions
- In Previous organization I was handling multiple job.
- Working on Nokia Service Access Router and Service Access Switch
- Working on Devices like Nokia 7705 SAR-8 router, 7750 SR-3e Router, 7750 SR-12
- Worked on Cisco catalyst Switches such as 2960, 3560, 3750 series, and Nokia 7210 SAS-6, Nokia 7210 SAS-12, SAS-T, SAS-S1.
- Also responsible site Survey & AT
- Coordination of team
- Router Commissioning and giving Remote login to L2/L3 Engineer
- Face to face client interaction and also worked as a Coordinator for field engineer
- Working on SNMP, TCP/IP, DHCP, DNS.
- Team Size: Offshore Team: 18
Software Engineer
IT Fosters
05.2016 - 05.2017
- List of Applications: - Terrain Travellers.com, Canvas Art, D.D International School
- Worked on PHP5, MySQL, Ajax, jQuery, Javascript, HTML5, CSS3, XML
- PHP Framework CakePHP, Codeigniter
- PHP-CMS WordPress
- Payment Gateways: K-net, Authorize.net, PayPal Checkout, Google Checkout
- WEB Server: LAMP, WAMP, MAMP, Easy PHP
- Tools / Software: Notepad++, Dreamweaver, MySQL
- Web services: WSDL, SOAP, Like Button, Like Box, Like Button, Comments, Activity Feed, Live Stream, Facebook for Websites Web Hosting : Apache Domain, DNS, E-Mail, FTP, SSL, SSH, logs
Education
Bachelor of Engineering / Bachelor of Technology - ECE
Roorkee Institute of Technology
Roorkee, Uttarakhand07.2015
Intermediate - PCM
Ashu Public Inter College
Roorkee, Uttarakhand06.2011
High School - Science
DMH School
Manglaur, Uttarakhand06.2009
Skills
- Database management: Oracle 11g
- Operating systems: Windows 7, 8, 81
- API management: IBM APIC
- Web development: HTML, CSS, JavaScript, Bootstrap, AngularJS
- Analytical and problem-solving skills
- Interpersonal and communication skills
- Flexibility and adaptability
- Performance monitoring
- Application support
Disclaimer
Date: Place: Gurgaon (India) (Shifauddin Ansari)
About Me
- Quite interested in databases, being from Computer Science field and applying logic in real life just for the fun of it and analyzing how database make an impact on the performance of any application; Knowledge in the development of standalone.
- I'm a person with innovative thinking which helps in a finer execution of the task.
Timeline
Senior Systems Engineer
Nagarro
09.2022 - Current
Senior Systems Engineer
Infosys Limited
02.2020 - 08.2022
Application Support Engineer
IBM India Pvt Ltd
02.2019 - 02.2020
L1 Support Engineer
DKPL Network
01.2018 - 01.2019
Software Engineer
IT Fosters
05.2016 - 05.2017
Bachelor of Engineering / Bachelor of Technology - ECE
Roorkee Institute of Technology
Intermediate - PCM
Ashu Public Inter College
High School - Science
DMH School