Shiffon Walker
Indianapolis
Overview
21
21
years of professional experience
1
1
Certification
Work History
Food Service Manager
IU Health Methodist Hospital
10.2018 - 07.2025
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
- Improved customer satisfaction by implementing new menu options and streamlining food preparation processes.
- Enhanced employee productivity through the development of comprehensive training programs and performance evaluations.
- Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
- Streamlined catering services for special events, liaising with clients to ensure their needs were met efficiently and successfully executing functions from start to finish.
- Assessed the effectiveness of implemented changes periodically, adjusting strategies as needed based on performance metrics and feedback from staff members.
- Streamlined communication between front-of-house and kitchen staff, implementing digital ordering system to reduce errors.
- Improved operational efficiency, introducing standardized procedures for order preparation and delivery.
- Enhanced dining experience and customer satisfaction by implementing innovative menu items based on seasonal availability.
- Boosted revenue by expanding catering services and tailoring offerings to corporate events and private parties.
Service Deli Manager
Fresh Thyme
07.2014 - 04.2019
- Contributed to overall store success by actively participating in cross-functional initiatives such as promotional events or inventory management.
- Developed creative marketing strategies to promote deli specials and increase sales revenue.
- Created visually appealing displays that showcased featured items, resulting in increased sales of specialty products.
- Fostered a positive team environment by providing ongoing support and coaching to all deli staff members.
- Established effective communication channels between staff members to ensure smooth daily operations in the service deli department.
- Ensured timely completion of all tasks related to food production, packaging, labeling, rotation, sanitation, and presentation within the service deli area.
- Implemented efficient scheduling practices, ensuring adequate staffing during peak hours while controlling labor costs.
- Conducted regular safety inspections of equipment and workspaces, maintaining compliance with health department regulations.
- Managed inventory levels for optimal freshness and product availability, reducing waste and spoilage.
- Collaborated with store management to set performance goals and create training programs for staff development.
- Expanded customer base by introducing new menu offerings based on market trends and consumer preferences.
- Prioritized food safety standards by consistently enforcing proper handling techniques throughout every aspect of the operation.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, well-stocked deli area.
EVS Housekeeper
St Vincent Carmel Hospital
12.2010 - 03.2013
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Supported overall patient satisfaction by addressing their housekeeping concerns promptly and professionally.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Collaborated with nursing staff to ensure timely room turnover for incoming patients, minimizing wait times.
- Streamlined cleaning processes by effectively utilizing housekeeping equipment, such as floor machines and vacuum cleaners.
Medical Assistant
Withem Health
08.2007 - 11.2010
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Aon
01.2005 - 06.2007
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
GED
Arlington High School
Indianapolis, INSkills
- Customer service
- Food storage
- Staff supervision
- Staff leadership
- Cross-training staff
- Portion control
- Staff motivation
- Health inspections
- Sanitation standards
- Sanitation
- Employee supervision
- Critical thinking
- ServeSafe manager
Certification
CPR
CNA
MA
HHA
Timeline
Food Service Manager
IU Health Methodist Hospital
10.2018 - 07.2025
Service Deli Manager
Fresh Thyme
07.2014 - 04.2019
EVS Housekeeper
St Vincent Carmel Hospital
12.2010 - 03.2013
Medical Assistant
Withem Health
08.2007 - 11.2010
Aon
01.2005 - 06.2007
GED
Arlington High School
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