SHIHAB MOHAMMED
ALAPPUZHA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Cluster Manager
CultFit Healthcare and Private Limited
08.2021 - 12.2022
- Researched key competition, retail sector trends and current trading opportunities for new initiative ideas.
- Implemented trending initiatives to help drive sales across cluster.
- Provided weekly income and quarterly cluster reports to company headquarters.
- Analyzed sales data to manage cluster performance and make informed financial decisions.
- Trained facility managers on company policy and procedure for similar performance throughout cluster.
- Monitored facility managers and staff performance through quarterly review assessments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Effectively supervised staff of 52 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Optimized processes and supervised 52 employees.
Center Manager
CultFIt Healthcare and Private Limited
01.2021 - 08.2021
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Directed daily operations at busy and high footfall centers.
- Managed work and performance of more than 25 employees.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Evaluated and enhanced scheduling programs to strengthen operations and achieve Employee Happiness.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Maintained cleanliness and organization of Gym workspace, working closely with employees to systemize tasks.
- Eased team transitions and new employee orientation through effective training and development.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Supervised daily operations of multi-million dollar Revenue operation.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Associate Center Manager
CultFIt Healthcare and Private Limited
08.2019 - 01.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Served customers and followed outlined steps of service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
HR Executive
C M Logistics
03.2018 - 03.2019
- Built human resource organization and aligned people and culture with corporate strategic priorities and operations.
- Researched and analyzed human resources trends and best practices and drove corporate policy changes to optimize business performance.
- Spearheaded innovative recruitment practices and mobilized management in targeted hiring that matched company needs.
- Navigated federal, state and local employment laws and regulations and adjusted company practices and policies to confirm complete compliance.
- Led and directed work of 3 HR team members and handled hiring, training and termination.
- Recruited and hired 4 key leadership positions to strengthen management team.
- Tracked and reported metrics to identify trends and establish goals to meet business needs.
- Drafted and implemented policies, procedures and employee handbook for over 30 employees.
Education
PGDM - Operations Management
MIT
Pune08.2021
Bachelor of Arts - Journalism, Psychology And Literature
Bangalore University
Bangalore, India05.2018
High School Diploma -
St Mary's Residential Central School
Alappuzha, Kerala, India03.2009
Skills
- Personnel Recruitment
- Sales Goal Achievement
- Professional Relationships
- Assignment Delegation
- Customer Relationship Management
- Guest Relations
- Statistical Data
- Operational Efficiency
- Issue Resolution
- Operational Standards
- Motivational Leadership
- Customer Loyalty
- Customer Inquiries
- Customer Needs Assessments
- Cash Control
- Scheduling and Coordinating
- Key Performance Indicators (KPIs)
- New Employee Orientation
- Recordkeeping Requirements
- Business Analysis
- Managing Operations and Efficiency
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 52 staff members.
- Documented and resolved Facility issues which led to a jump in the Customer Rating from 3.5/4 - 3.9/4.
Hobbies
- Basketball
- Photography
- Reading
- Ledgering
Languages
Arabic
Beginner (A1)
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Kannada
Beginner (A1)
Tamil
Beginner (A1)
Achievements
- Exponential Growth in the Organization from "Associate Center Manager" to "Cluster Manager - Operations" within a span of 2 years.
- Awarded "Employee of the Month" multiple times.
- Played integral role in all the "In Center Operational Decisions" and played a vital role in implementing Organizational Decisions across multiple Business Units across the India.
- Awarded the "Delight + Champion" award for being "Quality Obsessed".
- Successfully led a team of 52 Associate/ Senior Center Managers, managing 24 Business units across the city of Bangalore, maintaining an average product rating of 3.87/4.
- Drove the "In Center Sales" project across the city of Bangalore. Led the Sales Leaderboard for 6 consecutive months, generating the highest revenue across the country consistently.
- Mentored 4 underperforming Center Managers, to improve their conversion rate from 8% - 23% in a span of 2 weeks.
- Handled shift scheduling for more than 100 Center Managers across 54 business units in Bangalore, maintaining a healthy Employee Happiness Index of 3.92/4.
Timeline
Cluster Manager
CultFit Healthcare and Private Limited
08.2021 - 12.2022
Center Manager
CultFIt Healthcare and Private Limited
01.2021 - 08.2021
Associate Center Manager
CultFIt Healthcare and Private Limited
08.2019 - 01.2021
HR Executive
C M Logistics
03.2018 - 03.2019
PGDM - Operations Management
MIT
Bachelor of Arts - Journalism, Psychology And Literature
Bangalore University
High School Diploma -
St Mary's Residential Central School
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