Shiivaani Tushar Kadaamh

Provided engineering and product support within a large global enterprise environment, ensuring quality standards across content and platform deliverables.

Resolved 5-10 high-priority incidents using ServiceNow, and collaborated with dev teams on a daily basis.

I have worked on approximately 4 to 5 Jira tickets to fix server-side issues monthly with the dev team.

Conducted analytical troubleshooting, identifying root causes and supporting resolution through structured diagnostics which reduced redundancies by 15 %.

Trained new hires and supported onboarding, contributing to a faster team ramp-up.

Maintained documentation and reports to support process improvement and quality benchmarks.

Streamlined reporting processes for increased efficiency and accuracy.

Utilized analytical tools to evaluate business performance indicators.

Led a team of 7–10, managing client communication and delivery.

Assisted in documenting workflows, identifying gaps, and recommending process enhancements.

Tracked projects in Jira with exposure to Agile practices.

Demonstrated strong ownership, prioritization, and ability to work under tight timelines and changing requirements.

Managed high-value clients, assessed legal and business risks, and recommended mitigation strategies.

Collaborated with senior legal professionals and presented cases in Civil Law, Family Law, and Contract Law.

Agreements, Deeds, and Contracts, ensuring accuracy and compliance.

Demonstrated strong ethical judgment, compliance with legal frameworks, and professional accountability.

Provided product and technical support, gaining in-depth understanding of engineering concepts, product functionality, and release cycles.

Managed DNS and Active Directory requests via internal ticketing systems.

Resolved customer escalations with a focus on satisfaction and issue resolution.

Supported software releases, project plans, and issue triage, contributing to improved customer satisfaction.