Shiji S.O

• Worked with customer service to handle escalated customer issues.
• Organized weekly team meetings to discuss projects, share updates, and address any challenges faced by the team.
• Worked with customer service representatives to handle escalated customer issues.
• Enhanced team performance by implementing efficient work processes and providing constructive feedback.
• Streamlined workflow processes through continuous analysis and improvement initiatives that reduced operational inefficiencies.
• Achieved high levels of customer satisfaction by consistently delivering exceptional service through proactive problem-solving abilities.
• Managed team workload to reach production targets.
• Delegated daily tasks, addressed employee questions and resolved scheduling issues.

• Creation of a Bill of Lading based on the customer's request.
• Pricing - Creation of bids based on the market price confirmed by the region-wise pricing manager.
• Applying rates to the booking based on customer category.
• Handling escalation from customers, as well as from agencies, regarding rate disputes.
• Internal auditing and training.
• Creating Bill of Lading

• Responsible for preparing daily requests on business bids, rates, contracts, and filing requests from sales and customer service representatives, generating quotations/tenders on time, taking into consideration customer needs, market conditions, and market management objectives.
• Resolving customer disputes on invoices, weight, quality, and rates claims, and working on improving team members' performance, productivity, and quality.
• Giving presentations and training for new joiners on the process and product, proposing improvement projects, and new initiatives; taking care of the transition/migration of new processes.

• Account Opening

• Maintaining Customer Records.

• Issuing Statements.

• Ordering a debit card, cheque, and credit book.

• Changing customer details.

• Calculating Tax.

• Preparing Balance Reports.

• Closing of account.

• Freezing of accounts.