Shijiljith P
Customer Service Professional
Kozhikode
Summary
Dedicated Customer Service Professional with over 3 years of experience in managing customer relationships. Skilled in providing exceptional customer service and solving problems effectively. Committed to delivering high-quality support, I am an enthusiastic and self-motivated individual who thrives on challenges. I am seeking to join a progressive organization that values my skills and experience, enabling me to promote strong teamwork and foster a positive and communicative work environment.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Customer Service Representative
BHN Rewards (Formerly Rybbon)
12.2023 - Current
- Perform customer due diligence for new accounts and reward approvals.
- Address and resolve customer queries promptly and courteously.
- Identify and mitigate risks in customer escalations by providing effective solutions.
- Collaborate with product teams to resolve advanced technical issues.
- Implement best-in-class customer support practices for an improved customer experience.
- Meet performance metrics and goals set by management.
Customer Service Executive
Incredible Visibility Solution Private Limited
11.2022 - 05.2023
- Provided Customer support for Sand Cloud, an American Apparel Company through Live chat and E-mail.
- Communicating with customers via email and answering their questions and complaints.
- Processing orders, forms, applications, and requests from customers.
- Providing information about SandCloud products and services.
- Maintaining a log of customer interactions and updating customer records.
- Coordinating and collaborating with other team members.
- Developing sales leads and promoting SandCloud brand.
- Resolving technical issues related to SandCloud website, app, or products.
- Following up with customers and ensuring their satisfaction.
- Create and record customer returns and informations.
Associate CS Internet
Sutherland Global Services Pvt. Ltd.
09.2018 - 10.2019
- Provided customer support for Amazon.com, North America via Live Chat and E-mail.
- Providing quick solutions to resolve customer issues.
- Guiding customers in using products or services and updating customers on order status or account information.
- Responding to customers in a polite and professional manner.
- Performing data entry and updating customer records.
- Gathering intelligence to prevent any potential issues that may impact customer experience and delivery performance.
- Resolving technical tasks relating to Amazon’s website, Prime services and/or digital devices (Echo, Kindle etc.).
- Create and record customer returns related information.
Education
Bachelor of Science - Zoology
Government College Madappally
Kozhikode 07.2009 - 08.2011
Skills
MS Office - Outlook, Teams, Excel
Zendesk
Shopify
ServiceNow
Salesforce
Magneto
ASANA
Disclaimer
I hereby declare that the above furnished information are true to the best of my knowledge and belief.
Timeline
Customer Service Representative
BHN Rewards (Formerly Rybbon)
12.2023 - Current
Customer Service Executive
Incredible Visibility Solution Private Limited
11.2022 - 05.2023
Associate CS Internet
Sutherland Global Services Pvt. Ltd.
09.2018 - 10.2019
Bachelor of Science - Zoology
Government College Madappally
07.2009 - 08.2011
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