Summary
Overview
Work History
Skills
Certification
Accomplishments
Languages
Timeline
Generic
ShijiMol MV

ShijiMol MV

Bangalore

Summary

Dedicated and results-driven professional with over 8 years of experience in customer service and operations management. Possesses strong decision-making skills and a solid work ethic. Seeking a challenging role in operations management with a focus on customer service and business management, offering opportunities for career growth and advancement.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Project specialist

Global Business Centre- Cisco
05.2022 - Current
  • Serve as the primary point of contact for the Cisco Accounts Team regarding CXC operations
  • Manage the availability and reservations of briefing rooms for both room-only and agenda consultation requests
  • Coordinate with the Accounts Team to reserve demo rooms and presenters for demo-only requests
  • Act as the primary scheduler and program manager for CXC operations in Bangalore and Mumbai
  • Ensure the conference room agenda is displayed before customer arrivals and assist with CXC tours as needed
  • Oversee the daily functionality of all devices, ensuring they are operational each day
  • Manage access to the CXC, a restricted area, by granting Cisco employees entry based on specific requests
  • Assist the Accounts Team in raising OBX requests in SFDC/BS and ensure their proper closure once completed
  • Facilitate video shoots and marketing activities for the Cisco Marketing team
  • Coordinate closely with the Accounts Team and WPR to ensure seamless logistics
  • Meet and greet customers and the Accounts Team, providing a welcoming experience
  • Support the Sales Team with large-scale events such as Mega Sales, workshops, and test drives at CXC
  • Collaborate with IT and Sales Teams to host high-profile visits, including those of Cisco CEO Chuck Robbins during his visits to the Bangalore location.

Operations Coordinator

Global Business Centre
03.2018 - 05.2022
  • Hosted top-level management customers at the Global Business Centre, ensuring all requirements were met to deliver an exceptional experience
  • Managed calls, planned, and prepared for meetings, ensuring all necessary arrangements were in place
  • Utilized Salesforce to create and update agendas, attendee lists, and other meeting details
  • Oversaw calendar management, including reviewing requests, scheduling agendas, and coordinating with program managers and presenters to fulfill all meeting requirements
  • Developed and delivered progress reports, essential documents, and presentations
  • Tracked purchase orders and invoices, ensuring timely payment processing by coordinating with the respective account managers
  • Prepared briefing sheets and briefed the team on the next day's agenda, ensuring the room setup and logistics were arranged in advance
  • Identified and resolved issues promptly, working with the relevant departments to meet specific requirements
  • Served as the first point of contact for security, housekeeping, and maintenance concerns at the CXC.

Guest Relationship Executive (GRE)

Assets Property
04.2017 - 03.2018
  • Prepared and distributed daily reports, ensuring accurate and timely communication of key information
  • Managed housekeeping, pantry services, site maintenance, and inventory control to maintain operational efficiency
  • Coordinated cab bookings for site visits, ensuring smooth transportation logistics
  • Handled billing and maintenance for utilities, including water, newspapers, and office supplies
  • Monitored and tracked attendance for housekeeping, pantry, and security staff
  • Addressed customer inquiries promptly, providing effective solutions and support
  • Organized and executed events on-site, ensuring all arrangements were completed to meet expectations.

Executive Admin

Seagate HDD India Pvt Ltd
05.2016 - 11.2016
  • Managed calendars and scheduled meetings for senior managers, ensuring efficient time management
  • Booked meeting rooms with the necessary equipment based on the number of participants
  • Coordinated travel, hotel, and cab bookings for the entire team, ensuring seamless travel arrangements
  • Raised purchase requisitions (PR) for team requirements and ensured timely procurement
  • Coordinated team activities and events, facilitating smooth execution and participation
  • Prepared and shared expense reports with the Senior Director, ensuring accuracy and timely submission
  • Created business cards and ID cards, and arranged team lunches as needed
  • Managed client visits, ensuring all logistical and administrative aspects were handled professionally.

HR Assistant

Renaissance Holdings & Developers PVT LTD
  • Managed onboarding and offboarding processes for staff, including coordination with recruitment agencies for new hires
  • Conducted performance evaluations, KRA assessments, and competency gap analyses to support employee development
  • Oversaw employee access and attendance management systems to ensure accurate tracking
  • Organized staff birthday celebrations and coordinated health/insurance card additions and deletions
  • Managed the printing of ID cards and maintained updated hierarchy and organizational charts
  • Coordinated external and internal training sessions, and organized training programs based on identified competency gaps
  • Maintained the training calendar and prepared all necessary files and documentation
  • Ensured the confidentiality and security of all HR-related documents and records
  • Managed office registers, stationery inventory, and petty cash disbursements
  • Coordinated with housekeeping, security, maintenance teams, and vendors for payments and services
  • Handled concierge services and arranged travel and cab bookings for staff as needed.

Skills

  • Client Relations
  • Service Quality Assurance
  • Program Coordination
  • Team Building & Training
  • Salesforce
  • Event Management

Certification

  • Diploma in Aviation Hospitality and Travel Management
  • Galileo CRS Basic and Advanced Course

Accomplishments

  • 2008-2009, Frankfinn, Bangalore, Diploma in Aviation, 70%
  • 2006-2008, A K S G H S S Malappattam, Second PU, 74%
  • 2005-2006, I M N S G H S S Mayil, S S L C, 79%

Languages

  • English
  • Hindi
  • Malayalam
  • Tamil
  • Kannada

Timeline

Project specialist

Global Business Centre- Cisco
05.2022 - Current

Operations Coordinator

Global Business Centre
03.2018 - 05.2022

Guest Relationship Executive (GRE)

Assets Property
04.2017 - 03.2018

Executive Admin

Seagate HDD India Pvt Ltd
05.2016 - 11.2016

HR Assistant

Renaissance Holdings & Developers PVT LTD
  • Diploma in Aviation Hospitality and Travel Management
  • Galileo CRS Basic and Advanced Course

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ShijiMol MV