Shijo Earnest
Trivandrum
Summary
Seeking an opportunity to capitalize my ability in the hospitality industry with a proactive nature and passion for learning
Overview
7
7
years of professional experience
Work History
FRONT DESK AGENT
IN THE WILD RESORT
01.2016 - 01.2018
- Company Overview: MASINIGUDI, OOTY
- Mentored newly hired employees and developed training manual
- Evaluated employee performance and maintained team efficiency
- MASINIGUDI, OOTY
SUPERVISOR
ANANDA BHAVAN RESTAURANT
01.2015 - 01.2016
- Answered multi-line phone system to respond to enquiries and transferred calls to correct departments
- Resolved customer issues promptly
FRONT DESK RECEPTIONIST
LE PONDE BEACH RESORT
01.2012 - 01.2013
- Company Overview: PONDICHERRY
- PONDICHERRY
HOUSE KEEPING ATTENDANT
LE PONDE BEACH RESORT
01.2011 - 01.2012
- Company Overview: PONDICHERRY
- Answered customer telephone calls promptly and handled needs
- Responded swiftly to room requests and enquiries
- Engaged with guests on room requirements and responded to requests from patrons
- Restocked room supplies efficiently
- PONDICHERRY
Education
SSLC -
Pallithura Higher Secondary School
Pallithura, Trivandrum 01-2008
Skills
- PRIORITY MANAGEMENT
- STAFF MANAGEMENT
- TEAM BUILDING
- ACTIVE LISTENING
- GOOD TELEPHONE ETIQUETTE
- INTERPERSONAL
- COMMUNICATION
Languages
- English
- Malayalam
- Hindi
- Tamil
Languages
English
Advanced
C1
Hindi
Beginner
A1
Malayalam
Advanced
C1
Tamil
Intermediate
B1
Additional information
- Living with a spinal injury for 5 years, which has strengthened my patience, adaptability, and problem solving skills
Timeline
FRONT DESK AGENT
IN THE WILD RESORT
01.2016 - 01.2018
SUPERVISOR
ANANDA BHAVAN RESTAURANT
01.2015 - 01.2016
FRONT DESK RECEPTIONIST
LE PONDE BEACH RESORT
01.2012 - 01.2013
HOUSE KEEPING ATTENDANT
LE PONDE BEACH RESORT
01.2011 - 01.2012
SSLC -
Pallithura Higher Secondary School