Shijo George

• Conducted regular meetings with team to discuss issues, concerns and updates.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Identified trends and assessed opportunities to improve processes and execution.
• Work closely with customer service, suppliers, airlines operation staffs, airport operation staff and other support teams to achieve customer’s satisfaction.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Arrange travel schedules and make reservations.

• Provided high level of customer service and comfort to the passenger who is engaging to the lounge before boarding.

• Review financial statements, sales and activity report.

• Organize and conduct meeting with various department.

• Managed sales cycle to maintain solid customer base.