Shijo Varghese
Senior Manager - Branch Banking - NRI Relationship - Ernakulam Cluster
Ernakulam
Summary
Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. A determined leader with over 7 years of assisting clients with financial planning processes and assessing financial data. Offering dynamic collaboration and decision making skills.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
NRI Relationship Manager - Ernakulam Cluster
CSB Bank Ltd
04.2024 - Current
- Responsible for NRI business of CSB Banks Ernakulam Cluster branches ( 12 branches )
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Participated in staff meetings to discuss innovative strategies to improve services.
Branch Manager
CSB Bank Ltd
12.2022 - 03.2024
- Worked as Branch Manager for CSb Bank - Puthenvelikara and Palarivattom Branch
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Engaged employees in business processes with positive motivational techniques.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Resolved various issues impacting sales management and business operations.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
Senior Relationship Manager
CSB Bank Ltd
11.2021 - 11.2022
- Handing CSB Bank Valanjambalam Branch HNI portfolio .
- Built trust with clients by maintaining confidentiality and handling sensitive information professionally at all times.
- Requested customer feedback to drive client satisfaction and retention while quickly remedying issues.
- Worked with branch partners to maximize sales efforts to business customers and cross-sell other products and services.
- Collaborated with internal teams to deliver comprehensive wealth management services, maximizing client satisfaction and loyalty.
Personal Banker
HDFC Bank
12.2018 - 07.2021
- Worked for HDFC Banks Bannerji Road Branch HNI portfoio ( Classic Banking )
- Cross-sold bank products and services to meet customer needs and provide options.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
Senior Insurance Associate
IDBI Federal Life Insurance Co
06.2018 - 11.2018
- Increased sales of insurance products by developing tailored solutions to meet client needs.
- Negotiated favorable terms for clients during policy renewals, ensuring optimal coverage at competitive rates.
- Enhanced company reputation through diligent compliance with regulatory requirements and ethical guidelines.
- Mentored junior associates, sharing industry knowledge and best practices for career development.
- Improved customer satisfaction by addressing and resolving complex insurance claims in a timely manner.
- Tracked competitors' insurance offerings and used for comparison during sales calls.
Education
MBA - Marketing And Finance
DC School of Management And Technology
Wagamon , Idukki 04.2001 -
Bachelor of Science - Mathematics
Marthoma College
Tiruvalla, India 04.2001 -
Plus Two - Bio Maths
Bishop Hodges HSS
Mavelikkara, India 04.2001 -
Skills
- Relationship Building
- Customer Relationships
- Relationship Management
- Customer Service
- Excellent Communication
- Client acquisition
- Sales Reporting
- Customer Portfolio Management
- New Business Development
- Team Leadership
- Loans
- Product Knowledge
Certification
IRDA
Timeline
NRI Relationship Manager - Ernakulam Cluster
CSB Bank Ltd
04.2024 - Current
Branch Manager
CSB Bank Ltd
12.2022 - 03.2024
Senior Relationship Manager
CSB Bank Ltd
11.2021 - 11.2022
Personal Banker
HDFC Bank
12.2018 - 07.2021
Senior Insurance Associate
IDBI Federal Life Insurance Co
06.2018 - 11.2018
MBA - Marketing And Finance
DC School of Management And Technology
04.2001 -
Bachelor of Science - Mathematics
Marthoma College
04.2001 -
Plus Two - Bio Maths
Bishop Hodges HSS
04.2001 -
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