Shiju Jaffer

Accomplished IT professional with extensive experience in system management, technical leadership, and project management. Proficient in SCCM, Active Directory, and ServiceNow, with a strong ability to interpret data and solve complex problems. Demonstrates exceptional communication skills, both written and verbal, and excels in presentations and fostering teamwork. Skilled in release, change, and incident management, ensuring seamless IT service delivery. Known for strategic planning, time management, and leading teams to achieve project goals. Creative thinker with a knack for content creation and innovative solutions. Adaptable and resilient, committed to delivering high-quality IT solutions while maintaining efficiency and attention to detail in dynamic environments.

• Office Engagement Activities:Arts and Performance: Actively participated in office skits and dance performances, fostering team spirit and creativity.
  Sports: Engaged in office cricket and football matches, promoting teamwork and physical fitness.
  
• Foosball Champion: Achieved the title of Foosball Champion for three consecutive years, demonstrating strategic thinking and competitive spirit.
• Member, Tech Enthusiasts Club: Participated in regular meetings and workshops focused on emerging technologies and innovation, staying updated with industry trends.

• Navaratna Award for Best Newcomer: Recognized for exceptional performance and contributions as a new team member.
• Nakshatra Award for Best Performer: Honored for outstanding performance and achieving key objectives.
• Recognition and Incentive from Company: Awarded for outstanding contribution and dedication to the team's success.
• Overall Techie of the Year Award: Celebrated for technical excellence and innovative solutions in the workplace.

• MCP
• MCSA
• MCSE
• CCNA
• Azure
• AWS
• ITIL

As a Senior IT Analyst, I am responsible for managing and optimizing IT infrastructure using tools such as SCCM, Active Directory, and Intune, ensuring efficient system operations and robust security protocols. I lead IT service management efforts, focusing on incident management workflows and request management to streamline service delivery and enhance user satisfaction. Utilizing ITIL frameworks, I oversee change, defect, and release management processes to maintain high service standards. My role includes monitoring IT systems with advanced consoles and ServiceNow, alongside implementing digital marketing strategies and managing online channel managers. I manage website domain hosting, cPanel upgrades, and integrate payment and SMS gateways to enhance operational efficiency. Additionally, I handle the installation and configuration of diverse technical systems, including hotel management software, network devices, and security systems, ensuring comprehensive IT support. My expertise in project management and workflow optimization drives continuous improvement and operational excellence across all IT functions.