Shiju Varghese

Process Review / Improvement / Controls

• a. Build system level enhancement and enforce Operations controls
• b. Process improvement to bring in operational efficacy
• c. Prior testing and UAT from Ops perspective prior to launch of new product/process
• d. Impact analysis vis-a-vis system level requirement, benefit analysis etc.
• e. GST impact & projects thereof to ensure Bank meets regulatory guidelines

Achievements:

• a. Digitization of merchant on-boarding experience-Vyapaar Journey-91 % digital adoption
• 80% staff re-alignment on account of Vyapaar
• b. Straight thru Process (STP) implementation for merchant payments & reconciliation
• In-house migration for payment wallet (Payzapp)
• 500+ crs bottom-line addition by successful implementation of MDR reimbursement from MeitY
• GST outgo of approx. Rs. 5 crs saved each F.Y-STP implementation for recovery of unrecovered charges
• 1.4 crs/annum (recovery & savings in GST outgo): Exclusion of charges recovery from suspense/dummy accounts
• GST invoice consoliation-74% reduction in invoices issued by Bank
• Centralized Ops control activities for 4 locations-Exception reports & curing
• STP workflow for merchant life-cycle management
• Central Bank Digital Currency (CBDC): Electronic version of Cash pilot launch.

Achievements:

• Handling complaints cell for the Principal Nodal Officer and MD desk

Maintained response TAT at 95%

• Achieved highest Gross Sales & Average Ticket size for 2 Quarters in F.Y. 2008-2009 & 1st quarter of F.Y. 2009-2010
• Highest in terms of Gross Sales Auto loan figures (13 million) for 03rd quarter in F.Y. 2009-2010

• Installation at Dell (Bangalore) for 3000 Seats
• Rate Contract with Bharti Cellular (All India)

• Handling a team dedicated towards making collection calls.
• Coached team members in techniques necessary to complete job tasks.