Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Shikha

Summary

Highly motivated and detail-oriented professional with a strong background in compliance and fraud detection. Proven ability to analyze data, assess risk, and ensure regulatory adherence. Excellent communication and collaboration skills, with a track record of adapting to evolving industry standards and leveraging tools to achieve objectives

Overview

4
4
years of professional experience

Work History

Banking and Business Blueprint

American Express
05.2024 - Current
  • Currently working in a pilot batch for BLOC onboarding, contributing to the refinement of the onboarding process.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed application pend reasons, and conducted KYC/KYB verification and fraud checks.

Senior New Accounts Analyst

American Express
12.2023 - 05.2024
  • Analyse Credit Report for Risk Factors
  • Determine fraud applications & recommend actions
  • Verify Information from Public & State Data Records
  • Presented findings from analyses at management meetings regularly.

Testing & Privacy Analyst

American Express
07.2023 - 12.2023
  • Review the user acceptance files for compliance & testing
  • Analyse data privacy risks & impacts
  • Report the bugs from UA data by testing

New Accounts Analyst

American Express
11.2022 - 07.2023
  • Assisted card applicants in processing pending requests
  • Supported new initiatives in the Global New Accounts Team
  • Utilised key data for compliance & audits

Retention Analyst

Teleperformance
08.2021 - 11.2022
  • Increased adoption rate by doing solution based retentions
  • Assisted clients by setting ups apps & upselling driven on future needs
  • Reviewed clients feedback channel for the best recommendations on the application

Education

Master of Business Administration -

Army Institute of Management & Technology
01.2023

Bachelor of Commerce -

GGDSD College, Himachal Pradesh University
01.2019

Skills

  • Proficiency in fraud detection techniques
  • Solid understanding of regulatory compliance
  • Exceptional analytical skills and attention to detail
  • Effective communication and collaboration abilities
  • Proven problem-solving and risk assessment skills
  • Experience with data analysis

Timeline

Banking and Business Blueprint

American Express
05.2024 - Current

Senior New Accounts Analyst

American Express
12.2023 - 05.2024

Testing & Privacy Analyst

American Express
07.2023 - 12.2023

New Accounts Analyst

American Express
11.2022 - 07.2023

Retention Analyst

Teleperformance
08.2021 - 11.2022

Master of Business Administration -

Army Institute of Management & Technology

Bachelor of Commerce -

GGDSD College, Himachal Pradesh University
Shikha