Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Shikha Chaturvedi

Bangalore

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Engagement Manager

Quantiphi
Bangalore
06.2022 - Current
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral
  • Captured new customers by optimizing business strategies and launching products to diversify offerings
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors
  • Developed creative presentations, trend reports, kitted assets, and product data sheets
  • Conducted market research to identify new opportunities and target markets
  • Tracked sales data for analysis and forecasting
  • Collaborated with cross-functional teams to deliver successful product implementations
  • Helped team implement successful sales strategies for complex engineering projects
  • Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support
  • Researched, analyzed and solved marketing and strategy concerns through personalized approach
  • Assessed account-based marketing strategy for new demand generation and customer expansion
  • Drove global demand generation efforts across omnichannel digital campaigns, email and online marketing and webinars
  • Reported on-demand generation's contribution to pipeline and revenue
  • Aligned with sales to optimize outreach strategies, conversion and workflow
  • Reviewed historical sales trends, researched demand drivers and prepared forecast data to develop statistical forecast models and evaluate forecast results
  • Identified, reported and managed significant variances between forecasted sales, budgets and business plans
  • Organized the customer workshops, webinars for awareness

Data Reporting Analyst

Capgemini Technology Services India Pvt. Limited
Bangalore
08.2018 - 06.2022
  • Enhanced data integrity by applying meticulous attention to detail when reviewing and analyzing data maintenance processes
  • Continuously assessed current reporting techniques and developed improvements to boost accuracy
  • Utilized in-depth analysis and creative problem solving to troubleshoot reporting issues
  • Supported efficiency and data integrity by monitoring control documentation of reporting procedures
  • Assessed sales reports, identified business standing and reported to executives
  • Produced quality reports formatted in compliance with data quality standards
  • Prepared monthly ad hoc reporting in alignment with client needs
  • Used pivot tables to update AR aging reports on weekly basis
  • Implemented improved reporting techniques, resulting in performance deficiencies identification
  • Reviewed and analyzed systems functions and reporting processes for accuracy
  • Automated multiple reporting tasks through creation of reporting tools
  • Applied advanced Excel functions and filters to support infrastructure

Executive Assistant

Capgemini Technology Services India Pvt. Limited
Bangalore
05.2016 - 08.2018
  • Managing end to end Travel (Domestic and International) logistics like Flights/Hotel/Cars
  • Processed travel expenses and reimbursements for executive team and senior management group
  • Organized and coordinated conferences and monthly meetings
  • Handled confidential and sensitive information with discretion and tact
  • Updated spreadsheets and created presentations to support executives and boost team productivity
  • Transcribed meeting minutes to support sales, business development and senior management teams
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events
  • Facilitated training and onboarding for incoming office staff
  • Screened calls and emails and responded accordingly to support executive correspondence
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
  • Created and managed office systems to efficiently deal with documentation
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
  • Coordinated events and worked on ad hoc projects
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
  • Upheld strict timetables by maintaining accurate, balanced calendars
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president

Travel Coordinator

IGATE Global Solutions
Bangalore
06.2014 - 05.2016
  • Kept staff passports, visa information and other paperwork current and organized for easy access and use
  • Set up domestic and international flights for staff
  • Complied with company standards while preparing internal, informal and official documentation
  • Notified traveling personnel of constraints such as luggage limits and insurance requirements
  • Consulted with internal staff to assess travel requirements, document needs and discuss options
  • Added special requests and reward program information into system, verifying inclusion in travel planning
  • Reviewed, input and paid invoices for travel-related services
  • Verified and finalized arrangements to deliver smooth and efficient travel for employees
  • Arranged hotel accommodations, cars or drivers and all related documentation
  • Maintained thorough and accurate records of transactions
  • Continuously strengthened relationships with international vendors through effective communication and active listening
  • Coordinated flights based on cost and time of travel to enhance client experience and satisfaction

Senior Officer

TRX Technologies Pvt. Ltd
Bangalore
06.2013 - 06.2014
  • Rectified automation error for air‑ticketing
  • Processed PNRs manually with regards to issue and reissue (Voluntary and Involuntary)
  • Maintained SLAs Handle Internal Quality Check
  • Modified all the airline contracts into simple forms after receiving from the clients
  • Responsible to explain the changes in the airline contracts to the team after modification

Customer Service Executive

Airtrade Leisure & Travel Pvt. Ltd
Bangalore
10.2011 - 02.2013
  • Was responsible for Operations (Fulfillment) with regards to Issue, Reissues, Exchange, Schedule Change & Refunds of the Airline Tickets
  • Processed schedule change, refund issue and escalation calls
  • Shared quotations for Exchange & Refund requests and Schedule Change details to the customers through emails
  • Performed Re‑issue, Even Exchanges & Refunds processing as per customer's requirements
  • Shared confirmations after processing the reissue, exchanges and refunds of the tickets
  • Coordinated with consolidators & airlines for waiver on reissue, exchange and refund of the tickets
  • Generated Daily reports and send it to Managers to analyze
  • Provided floor support as appropriate with ability to coach and mentor others, being a part of an escalation team

Telecaller

Durga Land Developers
Bangalore
01.2009 - 12.2009
  • Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service
  • Handled approximately 45 inbound and outbound call requests per day to provide existing customers with answers to questions and schedule appointments
  • Sourced and pre-qualified leads and identified new business opportunities by dialing 20 daily outbound calls to build partnerships and achieve sales quota
  • Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns
  • Completed daily cold calling and outreach to build sales pipeline
  • Recorded contact information of customers and potential customers in internal database
  • Answered questions about company offerings with knowledgeable responses about products and services
  • Answered calls, took messages, and transferred calls to correct individuals
  • Qualified leads and set up customer appointments for outside sales team

Education

MBA - Technology & Sciences

Sam Higginbottom Institute Of Agriculture

Bachelor of Science - undefined

Sarojini Naidu Government Girls Post Graduate College

Higher Secondary -

New Betul School
Betul

Skills

  • Sales Operations
  • Market Research
  • Creativity & Problem Solving
  • Attention to Details
  • Customer Service Experience
  • Strong Organizational and Multitasking Skills
  • Collaborative thinking
  • Agility
  • Strategic planning
  • Corporate Communications
  • Client communication

Websites

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Timeline

Engagement Manager

Quantiphi
06.2022 - Current

Data Reporting Analyst

Capgemini Technology Services India Pvt. Limited
08.2018 - 06.2022

Executive Assistant

Capgemini Technology Services India Pvt. Limited
05.2016 - 08.2018

Travel Coordinator

IGATE Global Solutions
06.2014 - 05.2016

Senior Officer

TRX Technologies Pvt. Ltd
06.2013 - 06.2014

Customer Service Executive

Airtrade Leisure & Travel Pvt. Ltd
10.2011 - 02.2013

Telecaller

Durga Land Developers
01.2009 - 12.2009

MBA - Technology & Sciences

Sam Higginbottom Institute Of Agriculture

Bachelor of Science - undefined

Sarojini Naidu Government Girls Post Graduate College

Higher Secondary -

New Betul School

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Shikha Chaturvedi