Learning new technologies
Shikha Chauhan
Business Development Manager
Aligarh
Summary
Senior Associate – Teaching & Counselling delivering online instruction and student counselling that keeps learners engaged and supported. Conducts one-on-one guidance, parent communication, and curriculum collaboration to address academic, emotional, and career needs. Drove 95%+ student satisfaction and 20% higher retention through personalized support.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Backend support
Veblika Software Development Company
04.2026 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Identified issues, analyzed information, and provided solutions to problems.
- Provided technical support to customers, resolving issues efficiently via chat and email platforms.
- Documented customer interactions in CRM, ensuring accurate tracking of inquiries and resolutions.
- Conducted product onboarding sessions, guiding users through features and functionalities for optimal usage.
- Assisted in training new support team members on best practices and system navigation techniques.
Senior Associate – Teaching & Counselling
Physics Wallah
07.2024 - Current
- Delivered interactive online sessions, maintaining high student engagement and satisfaction.
- Conducted one-on-one counselling sessions with students to address academic challenges, career guidance, and emotional well-being.
- Facilitated regular parent meetings to communicate student progress and provide actionable feedback.
- Collaborated with curriculum designers to improve content delivery and adapt materials for varied learning styles.
- Achieved a 95% satisfaction rate in student feedback surveys and improved retention by 20% through personalized support.
- Physics Wallah, New Delhi | July 2024 – Present
Business Development Manager
Indian Exibition Service
01.2025 - 02.2026
- Developed strategic partnerships to enhance business growth and market presence.
- Conducted market research to identify new opportunities and customer needs.
- Managed sales pipeline, ensuring timely follow-ups and client engagement.
- Collaborated with cross-functional teams to align product offerings with market demands.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
Education
Software Hardware And Networking -
Jetking
Aligarh Bachelor of Arts - English Language And Literature
Dr. B.R Ambedkar University
Aligarh Uttar Pradesh 06-2011
Skills
Teaching & instruction
Student counselling
Career guidance
Emotional support
Conflict resolution
Academic advising
Student intervention planning
Parent engagement
Progress reporting
Curriculum planning
Assessment & feedback
Online classroom tools
Learning management systems
Interests
Networking
Traveling
Listening to music
Timeline
Backend support
Veblika Software Development Company
04.2026 - Current
Business Development Manager
Indian Exibition Service
01.2025 - 02.2026
Senior Associate – Teaching & Counselling
Physics Wallah
07.2024 - Current
Software Hardware And Networking -
Jetking
Bachelor of Arts - English Language And Literature
Dr. B.R Ambedkar University