SHIKHA CHOPRA
Cabin Crew
New Delhi,DL
Summary
Experienced and personable individual with well-developed hospitality skills. Adept at handling high-pressure situations with grace and poise. Valued member of the cabin crew at AIR INDIA airlines, focusing on security and dynamic team management. Skilled in diffusing volatile situations and ensuring passenger safety. Over 4 years of experience working with large domestic carriers, committed to delivering exceptional service and creating a positive travel experience for all passengers.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Cabin Crew Member
AIR INDIA PVT LTD
01.2023 - Current
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Collaborated with fellow crew members to deliver seamless flight experience for passengers, ensuring timely departure and arrival.
- Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
Lead Concierge
Air Canada
07.2022 - 01.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volumes while maintaining a professional demeanor, ensuring positive interactions with customers.
- Reduced wait times by efficiently prioritizing tasks and delegating responsibilities within team.
Customer Service Executive
Celebi Ground Handling
02.2021 - 07.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, or email.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
Education
Bachelor of Arts -
School Of Learning, Delhi University
New Delhi, India06.2021
Skills
- Delivers exceptional customer service
- Neat, clean and professional appearance
- Personable and outgoing
- Learns quickly
- Cash handling
- Collaborative team worker
- Reliable and focused
- Comfortable standing for time periods
- Excellent multitasker
- Cultural Sensitivity
- Equipment monitoring
- Customer Assistance
Certification
Diploma in Aviation and Tourism management - (2018)
Timeline
Cabin Crew Member
AIR INDIA PVT LTD
01.2023 - Current
Lead Concierge
Air Canada
07.2022 - 01.2023
Customer Service Executive
Celebi Ground Handling
02.2021 - 07.2022
Bachelor of Arts -
School Of Learning, Delhi University
Diploma in Aviation and Tourism management - (2018)
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