Shikha Chugh
Summary
Dedicated Fraud prevention Risk strategy Analyst knowledgeable about best practices in field, especially effective leadership strategies to motivate employee performance and job satisfaction. Well-organized in approaching problems to investigate causes and determine optimal solutions. Detailed understanding of organizational and regulatory expectations to drive performance.
Overview
4
4
years of professional experience
Work History
Senior Risk Strategy Analyst
American Express
Gurugram
09.2023 - 01.2024
- Monitored customer transactions across multiple client platforms to identify and prevent potential fraud, ensuring data integrity and increasing client profits through proactive fraud prevention strategies
- Analyzed transactional data to detect emerging fraud trends, enabling the implementation of preventative measures to mitigate fraud risks at an early stage
- Collaborated closely with clients and internal teams to communicate identified fraud trends and insights, fostering a culture of transparency and proactive fraud management
- Developed and implemented fraud detection protocols and procedures, significantly reducing fraudulent activities and safeguarding against financial and reputational damage for clients.
Senior Fraud Prevention Analyst
NatWest Group
Gurugram
01.2023 - 09.2023
- Enhanced the automation system in collaboration with the tech team, improving work efficiency and reducing manual transaction reviews
- Led cross-functional projects, including the migration of Faster Payments Alerts, by coordinating with offshore teams and internal stakeholders
- Managed a team of 4 FTEs and served as the process Subject Matter Expert (SME), driving operational improvements and mentoring team members
- Developed comprehensive training programs for new employees on fraud prevention best practices and procedures.
Fraud Prevention Analyst
NatWest Group
Gurugram
07.2020 - 01.2023
- Contributed to the chargeback process for fraudulent transactions, collaborating with reconciliation and refund teams to secure customer refunds efficiently
- Investigated and resolved rejected chargebacks, devising strategies to reinitiate chargebacks where feasible, enhancing recovery rates
- Managed internal and external departmental queries and customer escalations, improving communication and service delivery.
Education
Data Analysis in Spreadsheets -
02.2024
Bachelor's of Arts -
Delhi University
03.2018
Finance Foundations: Risk Management -
Skills
SQL
Data Analysis
Fraud Investigation
Fraud prevention
Risk Strategy
Multi tasking
CommunicatioN
Adaptability
Attention to Detail
Time management abilities
Interpersonal Communication
Business Analysis
Organizational Skills
Languages
Hindi
Proficient
C2
English
Proficient
C2
Timeline
Senior Risk Strategy Analyst
American Express
09.2023 - 01.2024
Senior Fraud Prevention Analyst
NatWest Group
01.2023 - 09.2023
Fraud Prevention Analyst
NatWest Group
07.2020 - 01.2023
Data Analysis in Spreadsheets -
Bachelor's of Arts -
Delhi University
Finance Foundations: Risk Management -
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