Shikha Gupta
Assistant Manager
Summary
Experienced internal auditor with 13 years in O2C and FP&A processes, showcasing expertise in SOX compliance, internal audits, risk assessment, fraud investigations, and more. Skilled in RCM design, SOP development, process flow charts, and ICFR testing. Background in GRC, enterprise risk management, revenue assurance, and SOX 404. Strong knowledge of Accounting Standards/US GAAP. Results-oriented professional with excellent communication, analytical, and team-building skills.
Overview
13
13
years of professional experience
Work History
Assistant manager
Genpact
05.2023 - Current
- Managed complex clients, overseeing end-to-end processes of contract setup, billing, reconciliation, and revenue recognition.
- Prepared and presented Contract Rate of Return (CRR) reports to Senior Managers, conducting in-depth analyses to identify opportunities for reducing rate of contract return.
- Collaborated with Account Receivables and collection teams, offering valuable assistance in query resolution and expediting payment collection from clients. Provided support in applying payments to outstanding accounts.
Senior Quality Analyst
CDK Global
09.2019 - 04.2023
- Elevated quality control and satisfaction records, consistently innovating to enhance customer service standards.
- Successfully managed a team of 11 PFTs, showcasing strong leadership and organizational skills.
- Implemented Invoice Quality Score and Team Performance dashboards, offering valuable insights.
- Generated revenue audit reports, facilitating corrective actions for discrepancies, and implemented accrual processes for accurate revenue reporting.
Senior Analyst
Accenture
08.2018 - 09.2019
- Led diverse risk consulting team, developing procedures to detect illegal activities impacting financial statements.
- Conducted meetings with auditors for insights into business processes.
- Implemented LEAN methods, reducing SLAs from 5 to 2 days.
- Evaluated internal control procedures, reducing deficiencies by 78 hours/day/FT.
Business Analyst
AON/Alight
11.2012 - 08.2018
- Managed end-to-end processes for complex clients, covering Contract Setup, billing, reconciliation, and Revenue Recognition.
- Conducted precise variance analysis to align total revenue submissions with actual figures.
- Reduced contract return rates through effective preparation and analysis of Contract Rate of Return (CRR) reports.
- Supported Account Receivables by addressing queries, facilitating payments, and managing payment applications.
Business Analyst
Cadbury India Pvt. Limited
05.2011 - 04.2012
- Oversaw comprehensive financial processes in FMCG, including claims settlement, expense management, vendor accounting, procurement, and reconciliation.
Education
MBA - Finance
I.T.S. Engineering College
Bachelor of Science -
MJP Rohilkhand University
Skills
Internal audit- SOX compliance
undefinedAccomplishments
- Certified in Dashboard creation
- Certified in Problem-solving tools: FMEA, HLPM, DLPM, Pareto Analysis, 5Why's, Control Charts, etc.
- Trained on Peoplesoft and SAP
- Six Sigma Tools certification
Timeline
Assistant manager
Genpact
05.2023 - Current
Senior Quality Analyst
CDK Global
09.2019 - 04.2023
Senior Analyst
Accenture
08.2018 - 09.2019
Business Analyst
AON/Alight
11.2012 - 08.2018
Business Analyst
Cadbury India Pvt. Limited
05.2011 - 04.2012
MBA - Finance
I.T.S. Engineering College
Bachelor of Science -
MJP Rohilkhand University
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