SHIKHA GUPTA

Company Overview: (Handmade Traditional Rugs & Carpet of India)

The Front Office Executive delivers comprehensive secretarial, clerical, and administrative support to facilitate the effective and efficient provision of public services.

• Coordinated travel and meeting arrangements for executive staff, improving administrative efficiency by 10%.
• Supported the coordination and preparation of meetings and conferences.
• Organized and maintained the filing system, ensuring accurate handling of all correspondence.
• Managed documentation for inbound and outbound logistics, including courier and cargo shipments.
• Actively participated in recruitment by preparing job descriptions and overseeing the hiring process.
• Assisted in the development and execution of HR initiatives and systems.
• Executed the organization's recruiting strategy.
• Conducted applicant interviews.

Company Overview: To enhance the quality of service provided by the organization to society by fostering stronger employee morale, resulting in improved individual and team performance.

• Actively participated in recruitment by preparing job descriptions and managing the hiring process.
• Supported the development and execution of HR initiatives and systems.
• Implemented the organization's recruitment strategy.
• Conducted applicant interviews and assessments.
• Performed job evaluations and analysis.
• Addressed and resolved employee grievances.
• To enhance the quality of service provided by the organization to society by fostering stronger employee morale, resulting in improved individual and team performance.

Company Overview: (FLYING FOR EVERYONE)

Directed airport passenger and baggage handling operations, encompassing booking, reservations, ticketing, and complaint resolution.

• Proficiently managed domestic and international check-in, arrivals, and baggage screening while handling a high volume of inbound customer inquiries with professionalism.
• Actively tracked customer complaints and collaborated with supervisors to address key concerns, while identifying opportunities for operational improvements.
• Played a key role in process enhancement by offering regular feedback and suggestions to improve customer service and operational efficiency.

Company Overview: Indigo Airlines.

Ensured safe, secure, and on-time operations in accordance with the Ground Operations Manual and relevant procedures, while delivering a seamless travel experience through expert communication skills and high standards of customer engagement.

• Provided comprehensive customer support, managing reservations, ticket sales, and addressing special requests, such as priority check-in and boarding, ensuring a seamless customer experience.
• Ensured timely resolution of customer issues by coordinating and escalating complex queries to relevant teams, contributing to customer satisfaction and efficient operations.
• Maintained stringent standards for all check-in procedures, including thorough documentation of daily departures and arrivals.
• Undertook additional responsibilities as assigned, demonstrating flexibility and commitment to supporting team goals and continuous improvement.

Company Overview: by Sayaji Group.

Completed 2 months of internship in Human Resources and Administration.

• Provided support to the Business Head of HR and Administration.
• Managed induction and onboarding processes, including background verification for new hires.
• Conducted orientation sessions to welcome new employees.
• Prepared weekly hiring and onboarding reports.
• Maintained employee personnel files.
• Coordinated with managers to schedule second-round interviews for shortlisted candidates.