SHIKHA GUPTA
Area Operations Manager
Gurgaon
Summary
Results-driven Area Operations Manager with 2 years in optical retail, responsible for 11 stores in the Gurgaon area. Oversaw a business generating 1.84 crore and managed a workforce of 80 employees. Expertise in driving operational success and team development.
Overview
12
12
years of professional experience
Work History
Area Operations Manager
Eye gear optics india pvt Ltd
04.2025 - Current
- Coordinated cross-functional teams to achieve alignment on goals, objectives, and overall business strategy.
- Manage 10 optical counters across the region, ensuring smooth operational performance.
- Drive daily booking targets, improving conversion rates and reducing backlog.
- Monitor team attendance, discipline, leave control, and productivity.
- Coordinate with logistics partners (Bluedart, DTDC etc.) to ensure timely delivery and reduce shipment delays.
- Implement company policies—contact sharing rules, courier SOPs, stock handling, and uniform guidelines.
- Analyze sales trends and take corrective actions for underperforming counters.
- Conduct regular staff training on product knowledge, customer handling, and sales techniques.
- Resolve escalated customer issues related to prescription changes, product dissatisfaction, and service delays.
- Maintain courier tracking records, register entries, and daily operations reports.
- Ensure visual merchandising standards and latest arrivals are available at counters for improved sale.
- Successfully improved regional performance by achieving 25% growth
Area Operations Manager
Lenskart Solutions Pvt. Ltd
02.2023 - 02.2025
- Managed 11 Store in Gurgaon Region, Handling Various Aspects Such As Inventory Planning, Team Management, SOP(Standard Operating Procedure),Customer Service, Revenue & Footfall Generation, Customer Escalations, Visual merchandising, Employee Retention, Hiring, Customer Service
- Handling a team of 80 employees, including all COCO Employees, And Took Additional Responsibly For Recruiting Swat Optometrist For Rotational Purposes
- Sales And Revenue Generation Achieved The Highest sales records of 2.0 cr in Quarter 3.
- Employee Retention was Maintaining the Lowest Attrition Rate In Pan-India Store
- Focussed On Enhancing Customer service, which is a critical component of operational Excellence
- Ensuring store hygiene and maintenance check on certain level
- Technical skills to maintain a safe and functional environment.
- Leading optical retail company specializing in eyewear
Store Manager
Lenskart Solutions Pvt. Ltd
08.2019 - 01.2023
- Promoted to Store Manager through lead journey program
- Turned around three underperforming stores significantly in sales
- Recognized with highest sales records in respective stores
- Leading optical retail company specializing in eyewear
Senior Optometrist
Lenskart Solutions Pvt. Ltd
12.2016 - 07.2019
- Performed eye exams
- Diagnosed eye conditions
- Troubleshot spectacles
- Dispensed contact lenses
- Recognized as the BEST OPTOMETRIST by Lenskart in 2018
- Leading optical retail company specializing in eyewear
Optometrist
Titan Eye Plus
04.2014 - 11.2016
- Started first job through campus placement as part of paramedical department
- Developed skills in refraction, measurement of progressive order, contact lens dispensing, customer service & sales
- Optical retail chain offering eye care services
Education
MBA - Retail Management
Nims university
Jaipur12.2025
Bachelor - Optometry
Nims University
Jaipur06.2019
Diploma - Optometry
G.G Institute
Agra08.2014
Skills
Motivational leadership
Strengths
- Problem Solving: Strong problem-solving skills and commitment to team collaboration
- Dedicated towards Work: passionate about their work
Key Achievements
- Sales And Revenue Generation: Highest sales Records of 2.0cr in Quarter 3(2024)
- Employee Retentions: Achieved Lowest Attrition Rate in pan India stores (2023)
- Nso Store Opening: Successfully Opened 9 NSO Store(2023-2024)
Timeline
Area Operations Manager
Eye gear optics india pvt Ltd
04.2025 - Current
Area Operations Manager
Lenskart Solutions Pvt. Ltd
02.2023 - 02.2025
Store Manager
Lenskart Solutions Pvt. Ltd
08.2019 - 01.2023
Senior Optometrist
Lenskart Solutions Pvt. Ltd
12.2016 - 07.2019
Optometrist
Titan Eye Plus
04.2014 - 11.2016
MBA - Retail Management
Nims university
Bachelor - Optometry
Nims University
Diploma - Optometry
G.G Institute