Shikha Hora
Summary
Knowledgeable administrator skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer and problem-solver. Superb mentorship over more than 16 years. Goal-driven Trainer successful in working with both students and leadership to develop interesting and successful training programs. First-rate problem-solving, program management and team-building abilities. Bringing 16 years of experience assessing training needs and conceptualizing training materials.
Overview
15
15
years of professional experience
Work History
Verbal Trainer and Administrator
GMAT Mantra
New Delhi
08.2020 - Current
- Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
- Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications.
- Developed assessment tests to evaluate trainees' knowledge of course material.
- Assisted with the development of online learning modules for remote learners.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided feedback on employee performance based on observed results during training sessions.
Head of Human Resources Administration
GL Contractors
New Delhi
08.2017 - 07.2020
- Developed and implemented new human resources policies and procedures.
- Created an employee handbook outlining company policies and regulations.
- Conducted recruitment, selection, placement and training of personnel.
Senior HR Executive
SGT University
Gurugram
03.2014 - 07.2017
- Developed and implemented HR strategies, policies and procedures to ensure organizational compliance with applicable laws.
- Managed employee relations issues such as grievances, disciplinary matters, attendance management and conflict resolution.
- Created performance appraisal system to evaluate staff performance and provided feedback on areas of improvement.
- Coordinated recruitment process including advertising positions, interviewing applicants and selecting qualified candidates.
- Prepared offer letters and conducted onboarding processes for new hires in accordance with company policy.
- Analyzed trends in compensation programs, workforce demographics and turnover rates.
Human Resources Administrator
Agilent Technologies
Gurugram
01.2012 - 07.2013
- Assisted in the recruitment process by conducting phone interviews and scheduling onsite interviews.
- Maintained employee records, ensuring accuracy and confidentiality of all documents.
- Prepared reports regarding personnel related activities such as turnover rate, absenteeism.
Process Expert
Encore Capital
Gurgaon
07.2009 - 03.2011
- Worked for ACG (Ascension Capital Group), dealing the cases of automobiles.
Also, worked for chapter 7 and chapter 13 under US bankruptcy law. - Conducted process improvement initiatives to optimize production operations and reduce costs.
- Led training sessions for personnel on new and existing processes, ensuring understanding of requirements.
- Monitored performance metrics and prepared reports to track progress towards goals.
Education
MBA -
Sikkim Manipal University
Gangtok, India01-2013
B.com -
Chaudhary Charan Singh University
Meerut, India08-2009
12th Grade - Commerce
M R Vivekananda Model School
New Delhi05-2006
Skills
- Program Management
- Course Development
- Student Engagement
- Feedback Delivery
- Interpersonal Communication
- Presentations and demonstrations
- Payment Collection
- Online-based education
- Creative Problem-Solving
- Group and individual instruction
- New Hire Training
- Planning and coordination
- Learning Styles
- Leadership Development
Accomplishments
- Awarded Ist Year End Debutant Performer.
- Awarded Certificate of Completion of the Bankruptcy Management Services Traning
Program for the year 2009. - Awarded Certification for “Collector above 100% of target in Oct with 100% attendance”
Timeline
Verbal Trainer and Administrator
GMAT Mantra
08.2020 - Current
Head of Human Resources Administration
GL Contractors
08.2017 - 07.2020
Senior HR Executive
SGT University
03.2014 - 07.2017
Human Resources Administrator
Agilent Technologies
01.2012 - 07.2013
Process Expert
Encore Capital
07.2009 - 03.2011
MBA -
Sikkim Manipal University
B.com -
Chaudhary Charan Singh University
12th Grade - Commerce
M R Vivekananda Model School
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