Shikha Jain
Assistant Manager
New Delhi
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Assistant Manager
Johnson Controls
Haryana
10.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering positive work environment.
- Promoted teamwork within workplace by encouraging collaboration among staff members on various project tasks.
- Successfully Completed Transition for Canada Booking and Contracts.
- Foster culture of continuous learning and improvement within team.
- Prepare and present Day end production report to higher
management. - Present detailed performance reports during client weekly calls and internal business reviews.
- Prepare various reports including Deposit Submission report, Zero deposit Value Report on daily basis.
- Supervise and monitor team members, ensuring their adherence to established processes and deadlines.
- Work on implementing new ideas for streamline process.
Team Leader
Tata Consultancy Services
Nagpur
01.2022 - 10.2023
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Leading as Team Leader in Order to cash profile under B2O & Billing department.
- Completed 4 transitions related to Globally, EMEA, Latin America an Snow dash board activities.
- Responsible for all B2O activities like Project set up request & customer set up requests.
- Taking care of all day to day activities and handle the team of 14 FTE.
- Responsible for handling team queries and client queries over the mail & call.
- Taking care of all reporting part including dash boards and handling daily teamwork allocation, Meeting’s etc...
- Contributed in providing the AIM idea for process improvement and register it as Lean & Agile project.
- Lead the client call with leadership related to KPI & SLA.
Accounts Payable
Genpact India Pvt Ltd
Noida
08.2020 - 01.2022
- Collaborated with finance team to ensure accurate and timely monthly reconciliations for accounts payable.
- Efficiently maintained financial records, including accounts payable and receivable, to support township''s fiscal operations.
- Streamlined accounts payable processes by implementing automated systems, leading to increased efficiency and accuracy.
- Responsible for processing and generating payments of various countries.
- Responsible for updating daily base template according to payment wise.
- Also Responsible for publish reports to clients and concerned department on daily basis.
- Provided activity tracker and Moira tracker to client directly
- Responsible for processing commission payment for Poland.
- Responsible for preparing cash report for client as well as concerned team.
- Taking care of all end-to-end activity of accounts payable team and update it accordingly.
- Prepared SOPs for all transitions activities and prepared KT plan accordingly.
- Maintain and prepare KPI for process on daily basis.
- Responsible for reconciliation of premium part.
Treasury Accountant
Tech Mahindra
Noida
10.2019 - 07.2020
- Taking care of Daily Treasury task including admin task and printing reports.
- Responsible for HOCA admin work (includes Bad debts, Multiples, Miscellaneous and Independent Items .
- Prepare journals for miscellaneous cash received and for bad debts entry.
- Deal with UK client for over due collection and chase them via call and email.
- Monitoring accounts to identify overdue payments.
- Keeping accurate records and reporting on collection activity.
- Responsible for daily and monthly reconciliation for Tufnell parcels and reconcile same in AX Domain.
- Responsible for daily tracking of POGs for Tufnell parcels and Smiths News.
- Taking care of daily cash forecasting sheet and update daily forecasting sheet for all department.
- Process daily and weekly Bank line payments (Manual and Electronically) for Tufnell and Smiths News.
- Responsible for monthly suspense reconciliation and reporting.
- Uploading journals in SAP.
- Handling admin and analyst related work.
- Taking care of daily productivity tracker and prepare consolidate report for all and send same to quality manager.
- Update DMD balancing sheet on daily sheet and forecast balances accordingly.
- Adroit at designing and implementing procedures and PPTs for training and business purposes.
Benefits Operations Administrator
Wipro
Noida
01.2018 - 09.2019
- Managed relationships with external vendors such as insurance carriers, retirement plan administrators, and wellness program providers to ensure seamless service delivery.
- Improved employee understanding of benefit options through clear communication materials and informative meetings.
- Reviewed and audited business processes and benefits based on operational and technological changes.
- Implemented wellness initiatives to improve overall workforce health, reducing absenteeism and healthcare costs.
- Responsible for processing census file of multiple clients.
- Responsible for audit reports & creating the maestro against the particular task.
- Responsible for maintaining RMB (Research Mail Box).
- Working on error reports of specific clients and send report to carrier, if required.
- Taking care of auditing of cobra review of multiple clients.
- Handling issue tracker and resolve query and revert them via mail.
- Handling client and their various activities independently.
- Taking care of query arise by any of participant of that client.
- Responsible for doing work on weekly, daily and monthly basis.
- Responsible for creating maestro's task for all activity, which we need to close them at time.
Accounts Receivable Analyst
EXL Service
Noida
09.2015 - 01.2018
- Identified, recommended and executed opportunities to enhance accounts receivable and billing processes to meet finance requirements.
- Mitigated disputes over invoices by liaising between internal departments and clients, ensuring clear communication and swift resolution of issues.
- Posted cash receipts to customer accounts to maintain current and accurate account balances.
- Performed thorough account reconciliations to locate discrepancies and ensure accuracy in company records, avoiding costly errors down line
- Taking follow ups from clients for pending dues for clearing dues.
- Responsible for reconciliation of Policies of Chubb Clients &brokers.
- Responsible for raising payment of brokers & clients through applications & tools of Organization.
- Follow Accounting Framework in resolving outstanding transactions on internal accounts supporting reconciliation processes.
- Works & investigation of each payment received through all European countries.
- Chase to broker for premium amount via call or broker.
- Works on major tools of organization for investigation, payment raise, reconciliation.
- Handling queries in Microsoft Outlook & Providing daily Analysis Report.
- Responsible for preparing daily report related to Chubb process.
- Responsible for taking care action of two teams simultaneously (Branch & Unapplied).
- Well versed with MS office and prepare PPTs for presentations.
- Preparing monthly ‘MIS’ to discuss monthly progress and development
- Responsible for All Accounting and Operation work of European clients regarding their premium payment and claims payment
Education
MBA - Finance And HR
Indraprastha University
Delhi, India 09.2005 - 07.2008
Bachelor of Arts - Mathematics
Delhi University
Delhi, India 07.2005 - 06.2008
Skills
Operations management
Team leadership
Employee performance evaluations
Problem-solving
Team motivation
Decision-making
Time management
Customer service
Project management
Process Transitions
Operational planning and Implementation
MIS Reporting
Accomplishments
- Received Best Trainer award in SMC Global
Securities Ltd. - Awarded a certificate of participation in Case
Folio In 2010 from Gitarattan International
Business School(GiBs). - Awarded certificates& performance rewards
from EXL. - Awarded best performance and shining star
reward in Tech Mahindra. - Awarded 21K cheers point in Genpact for
Support and Hard work. - Awarded best team leader in TCS for
performance and timely response. - Awarded twice as best Team player in Johnson control and won Cheer up points from clients side as well
Timeline
Assistant Manager
Johnson Controls
10.2024 - Current
Team Leader
Tata Consultancy Services
01.2022 - 10.2023
Accounts Payable
Genpact India Pvt Ltd
08.2020 - 01.2022
Treasury Accountant
Tech Mahindra
10.2019 - 07.2020
Benefits Operations Administrator
Wipro
01.2018 - 09.2019
Accounts Receivable Analyst
EXL Service
09.2015 - 01.2018
MBA - Finance And HR
Indraprastha University
09.2005 - 07.2008
Bachelor of Arts - Mathematics
Delhi University
07.2005 - 06.2008
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