Shikha Mittal

Over 7 years of experience with strong stability and tenure. Knowledge of MS Office Applications like Excel, PowerPoint & MS Word. Exposure as an acting quality analyst for the process to highlight and fix errors, striving for best quality service. An effective communicator with problem solving skills.

To obtain a management position, in which I am given the opportunity to play a direct role in the unlimited growth and success of solid organization. I am currently looking for a full-time position in an environment that offers a greater challenging environment where I can enhance my skill as well as get growth and want to be responsible for company growth as well, I am a consistently doing hard-work to convert them into smart-work, highly motivated person, amiable, workaholic. I enjoy working with the public. I feel that I am a friendly, outgoing and dependable person.

• 05/17/22, Current, Deputy Manager, Kotak Mahindra Bank Ltd, Senior Branch Relationship Manager, Handling the portfolio customer who are privilege customer to the bank., Responsible for managing the entire Banking and Financial needs of the customer as a Single Point of Contact from the Bank., Analysing data and recent trends of various investment products to provide higher returns for the potential customers., Comparing different investment options available and preparing presentation before meeting clients., Presenting and explaining different products and services available with the bank and helps in sales deal closure.
• 10/26/20, 04/26/22, Assistant Manager, HDFC Bank ltd, Preferred Relationship Manager, To manage, maintain and enhance the assigned portfolio of existing customer., Work quickly to address and resolve customer issues., Build long-term relationships with clients and customers., Managing client’s requirements as to service and account related assistance, identify business opportunity to increase brand and revenue., Creating and maintaining a pipeline of business banking sales, opportunities and relationship through multiple prospecting and business development technique.
• 01/2019, 10/2020, Senior Officer, IndusInd Bank ltd, Client Account Officer, Explain to customers different types of loans and credit options that available, as well as the terms of those services to call, explain and convince client acquire the product., Handling customer’s queries regarding their Bank Accounts, Fixed Deposit etc., Analyse applicant’s financial status, credit, property evaluations determine feasibility of granting loans., Stay abreast of new types of loans and other financial services and products order to better meet customer’s needs., Provide special services such as investment banking of clients with specialized needs., Handle customer complaints and take appropriate action to resolve them.
• 06/2016, 12/2018, Service Officer, HDB financial services Pvt ltd, Phone Banker, Quickly answer our high value customer inquiries in a friendly and courteous manner., Solving each and every customer’s query by going out of the way to please them., Provide first call resolution, while following strict procedures that meet compliance guidelines., Identify and offer customers the products and services they need and want to succeed financial.

• Father's Name: Mr. Sushil Mittal
• Date of Birth: 02/09/94
• Gender: Female
• Nationality: Indian
• Marital Status: Married