Shikha Pathak

• Handle customer queries over chat while keeping the below points in mind
• Effectively managing Customers Conflict Resolution
• Maintaining Efficiency and CSAT
• Process Improvement
• Effective Documentation to attain good resolution rate

Some Key Skills :

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Passionate about learning and committed to continual improvement.
• Resolved problems, improved operations and provided exceptional service.

• Handle seller queries over the email for amazon clients and services
• Maintained The best operational standards
• Providing guidance via phone/chat/email, improving processes, and ensuring a great seller experience through strong communication
• Problem-solving, and ownership of issues while working in 24/7 shifts and using various tools to help businesses grow on the platform