Shikha Plaha

• Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
• Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
• Processed and submitted 22 orders for daily and expedited delivery to maintain customer satisfaction.
• Handled customer credit applications and partnered with credit manager for approval and account setup.
• Sent emails to communicate order status and informed customers of back-orders or shipping delays.
• Forecasted with vendors to allocate stock ahead of customer order to reduce lead times.
• Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
• Gathered, documented, and modeled data to assess business trends.
• Conducted thorough reviews of operations to devise and deploy improvement strategies.

Creating orders and processing order is the key role.