Shikha Sawhney

• Excellent administrative and highly confidential business support services to Director, Senior Leadership Team, and Board’s office.
• Preparing presentations, generating reports, collecting/collating data from evaluations/surveys, preparing various reports, drafting letters and notes, and managing correspondence
• Maintain Director’s calendar - plan, and schedule meetings, teleconferences, and travel. Optimal use of the calendar for follow-up and pending tasks,
• Travel management – Flawlessly handle Senior Leadership and Board's international and domestic travel. Ensuring travel bookings like air tickets, car pick up, and hotel arrangements for Senior Leadership Team, Board as well as clients, as and when required
• Prepare agenda, take minutes, and produce a final document for the Board and Governing Board Committee and Executive Team & Leadership meetings.
• Proofread and edited Administrative and School policies and procedures, newsletters, and all letters/reports written by others for the signature of the Executive.
• Maintain the Board's website and communication with the community. Capturing & publishing minutes of the meetings, updating information on the website
• Publishing annual Activities Calendar by organizing meetings of the stakeholders to collect and prepare a draft for review before final print;
• Processing service requests and purchase orders for the Senior Leadership Team and Board of Governors. Process and reconcile expenses through Uneecops.
• Provide administrative support to Board Members, including scheduling meetings and coordinating logistical support for the panels,
• Set up meetings between client decision-makers and the company's practice leaders/Principals.
• Event management – Coordinate all details for preparing special events, off-site meetings, and retreats for our staff, Executive, Leadership, Governing Board, and Committees. Organize the school-wide events.
• Developed and maintained courteous and effective working relationships
• Created plans and communicated deadlines to complete projects on time
• Conducted research, gathered information from multiple sources, and presented results
• Keeper of Policy Manuals.

• Provide administrative and business support to the firm's Partners and support other executive management team members.
• Preparing PowerPoint presentations
• Research and build relationships with new clients
• Research and develop a thorough understanding of the company's people and capabilities
• Meet with client decision-makers and the company's practice leaders.
• Present to and consult with mid and senior-level management on business trends to develop new services, products, and distribution channels.
• Maintain Partner's calendar - plan, and schedule meetings, teleconferences, and travel. Optimal use of Outlook calendar for follow-up and pending tasks
• Travel management – Ensuring travel bookings like air tickets, car pick up, and hotel arrangements for the Partner, Directors, and others. Also, to another office Firm personnel as well as clients, as and when required
• Event management – Coordination for all Firm events. Organized and coordinated conferences and monthly meetings
• Client management – Interaction and correspondence with existing and prospective clients
• Screened calls and emails and responded accordingly to support executive correspondence
• Supported business and hospitality needs of corporate partners and staff during meetings and company events
• Created expense reports, budgets, and filing systems for the management team
• Responded to emails and other correspondence to facilitate communication and enhance business processes
• Promoted team productivity by keeping supplies organized and well-stocked
• Organized logistics and materials for each meeting, arranged spaces, and took detailed notes for later dissemination to key stakeholders
• Executed basic banking and bookkeeping tasks

• Provide administrative and business support to Partners of the firm and support other members of the Executive management team.
• Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets
• Preparing PowerPoint presentations and sales displays
• Research and build relationships with new clients
• Research and develop a thorough understanding of the company’s people and capabilities
• Set up meetings between client decision-makers and the company’s practice leaders/Principals
• Present to and consult with mid and senior-level management on business trends with a view to developing new services, products, and distribution channels
• Maintain Partner’s calendar - plan, and schedule meetings, teleconferences, and travel. Optimal use of Outlook calendar, for follow-up and pending tasks,
• Invoice payments Prepare invoices, reports, memos, letters, financial statements, and other documents
• Travel management – Ensuring travel bookings like air tickets, car pick up, and hotel arrangements for the Partner, Directors, and others. Also, to another office Firm personnel as well as clients, as and when required
• Preparing Weekly & Monthly MIS Reports
• Maintaining all Current and Historical database
• Event management – Coordination for all Firm events
• Client management – Interaction and correspondence with existing and prospective clients

• Greeting and assisting guests with a smile, fulfilling guest’s inflight needs on time
• Serving guests with utmost care and warmth
• Ensuring coordination and clear communication with various departments such as ground staff, cabin appearance staff, engineering, catering, and cockpit crew
• Ascertain safety of passengers, peers, and aircraft
• Managing inventory as per guest load and responsible for reporting any discrepancies.
• Briefing and debriefing of new staff

Achievements:

• Trained as Cabin Crew In Charge (CCIC) in Nov’08
• Appreciation letters from organizations and guests

• Retaining AOL broadband services members and upselling new AOL products to existing broadband services customers
• Delivered excellent customer service, resulting in a consistent customer satisfaction rating
• Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction

• Handling consumer billing services for AT&T, USA (long distance and domestic)
• Analyzing credits & adjustments for approval and denials

Achievements:

• “Star of Month” Award for month of Oct’04
• “DMOQ Champion” Award for month of Nov’04.