Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shikha Seth

New Delhi

Summary

Results-driven Program Manager known for high productivity and efficient task completion. Skilled in strategic planning, risk management, and stakeholder communication. Excel at using leadership, problem-solving, and adaptability to deliver projects on time and meet objectives. Bring focus on continuous improvement and team collaboration to drive success in complex environments.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Program Manager - Onboarding of Accounts in AIOPS

Kyndryl
New Delhi
01.2025 - Current
  • Facilitated onboarding of 122 U.S. accounts on AIOPS, achieving 'In Use' status.
  • Developed project plans and schedules for timely execution during the account onboarding phases.
  • Organized team meetings to assess progress, identify challenges, and outline next steps.
  • Collaborated with cross-functional teams to enhance program efficiency and effectiveness.
  • Identified risks and monitored progress toward completion of onboarding tasks.
  • Generated reports and delivered program review presentations and status updates.

AIOPS - Playbooks Deployment & Value Realization

Kyndryl
New Delhi
01.2025 - Current
  • Drove transformation initiatives emphasizing automation ROI through a value-realisation approach.
  • Generated report on Standard, Global, and Customized Playbooks getting deployed, customized for US accounts.
  • Designed analytic tool for assessing savings achieved through automated playbooks, supporting cross-market account evaluations.
  • Applied a Value Realization framework to design and implement automation transformation strategies, generating measurable ROI solutions ( proven 201,000 hours saved over 18 months)
  • Led usage and performance management projects leveraging Power BI, AI/ML models, and emerging Agentic AI tools to enable data-driven decision-making and drive effectiveness.
  • Supported governance and performance oversight of AIOps executions, averaging 12 million transactions monthly.
  • Supported delivery automation ROI achievement outcome reducting manual labor by 201,000+ hours (18 month duration)

Market Squad Leader - Canada Market

Kyndryl
New Delhi
06.2022 - 12.2023
  • Deployed Global/Standard Playbooks across market using Agile/Scrum methodology with Kanban boards.
  • Conducted cost-benefit analysis of playbook deployment, quantifying generated savings.
  • Implemented Agile/Scrum methodology and Loop Tool for Kanban board management.
  • Ensured compliance with key performance metrics including Total Inventory Performance and Service Insights.
  • Defined global metrics and processes to standardize development and maximize automation benefits.
  • Onboarded accounts to Genetic AI tool Kyndryl Bridge/AIOPS, ensuring data integration and quality.
  • Led Inventory Quality Program for Canada Market to enhance operational effectiveness.
  • Provided weekly reports to senior management detailing achievements, progress, and issues.
  • Conducted training sessions for new team members on systems use.

Project Manager

IBM
08.2016 - 09.2021
  • ·Successful Go Live of Dynamic Automation for new accounts without project management delays.
  • Creation of Project documents like Project Charter, Risk Register, Stakeholder Register, Project Plan, Risk Plan, change Management Plan etc
  • Ensured full deployment of Automata in all BAU accounts to fulfill management's remediation objectives.
  • Managed multiple accounts like Honda, AECOM, DOW, BHI etc with competing deadlines simultaneously.
  • Tracked deliverables against scope and schedule, addressing deviations through a defined Change Control process.
  • Scheduled regular stakeholder meetings to clarify requirements and guarantee timely deliverables.
  • Maintained punctual metrics reporting, including Milestone and Issue Trackers, without prompts or escalations.
  • Managed migration of accounts from DA 1.0 to DA 2.0 alongside Big Fix Migration initiatives.
  • Conducted comprehensive end-to-end testing on migrated accounts in DA 2.0 while monitoring risk elements.

Project Manager

Infosys
New Delhi
10.2012 - 07.2016
  • Executed project planning, tracking, reviews, and status reporting to ensure alignment.
  • Motivated and mentored team members to enhance performance and collaboration.
  • Participated in defining and enhancing test processes, reviewing requirements, and analyzing metrics.
  • Gathered requirements and managed change to meet stakeholder expectations.
  • Coordinated efforts between Development, Domain, Testing, and Ministry for streamlined communication.
  • Resolved tickets raised by stakeholders to maintain operational efficiency.
  • Responsibility for timely execution of testing projects with high quality standards.

Verification Specialist

Igate Solutions
New Delhi
07.2003 - 09.2011
  • Conducted thorough system analysis to identify requirements and improve processes.
  • Developed comprehensive test estimates, plans, strategies, suites, and architecture.
  • Created detailed test cases utilizing QTP for effective automation.
  • Monitored tasks to ensure timely delivery of high-quality products.
  • Generated test and status reports to track progress and outcomes.
  • Performed data migration testing while ensuring data consistency.
  • Reported defects and facilitated tracking until resolution.
  • Supported UAT team during user acceptance testing to validate functionality.

Education

Masters in Computers Management - Computer And Information Systems

Symbiosis Institute of Computer Studies &Research
Pune, India
07-2003

MBA -

Mohanlal Sukhadia University
Udaipur , India
07-2001

Bachelor Of Business Management - Marketing Management

Mohanlal Sukhadia University
Udaipur Rajasthan
07-1999

Skills

  • Project management
  • Agile methodology
  • Stakeholder engagement
  • Change management
  • Data analysis
  • Key performance metrics
  • Continuous improvement
  • Effective communication
  • Problem solving
  • Quality assurance evaluation
  • Agile projects
  • Risk management strategies
  • Collaborative leadership
  • Team mentoring, development, and leadership
  • Data-driven decision making

Certification

PMI - PMP

PMI- ACP

IBM Enterprise Cloud Design Thinking Practitioner

IBM Advisory Project Manager

IBM Explorer Project Manager

IBM Agile Explorer

Google Cloud Digital Leader

Timeline

Program Manager - Onboarding of Accounts in AIOPS

Kyndryl
01.2025 - Current

AIOPS - Playbooks Deployment & Value Realization

Kyndryl
01.2025 - Current

Market Squad Leader - Canada Market

Kyndryl
06.2022 - 12.2023

Project Manager

IBM
08.2016 - 09.2021

Project Manager

Infosys
10.2012 - 07.2016

Verification Specialist

Igate Solutions
07.2003 - 09.2011

Masters in Computers Management - Computer And Information Systems

Symbiosis Institute of Computer Studies &Research

MBA -

Mohanlal Sukhadia University

Bachelor Of Business Management - Marketing Management

Mohanlal Sukhadia University

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