Shikha Shukla
New Delhi
Summary
To maintain customer satisfaction and improve customer experience with Telecom Call Center through my proven problem solving skills, customer experience, and product knowledge. To work effectively with a team at Hydrating Serums call center while improving customer satisfaction scores and retaining concerned customers, helping to improve the company's revenue.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Coordinator & Business Developer
Adexpo production pvt ltd
Noida
01.2025 - Current
CLIENT DATA ANALYSIS & TRAINING COORDINATOR
BKS CARBON Consulting
New Delhi
11.2023 - 12.2024
SALES COORDINATOR
ICCS
Noida
01.2022 - 09.2023
Education
B.A - History Hons.
Baba Saheb Bhim Rao Ambedkar University
Muzaffarpur, Bihar12th -
Bihar School Examination Board
Patna, Bihar10th -
Bihar School Examination Board
Patna, BiharSkills
- Problem solving skills
- Customer experience
- Product knowledge
- Teamwork
- Marketing
- Communication
- Client management
- EDI communication understanding
- Verbal communication
- Nonverbal communication
- Layout and design expertise
Certification
Certificate of Completion Indian Finance & Capital Market Training
Languages
- English
- Hindi
- English
Timeline
Client Coordinator & Business Developer
Adexpo production pvt ltd
01.2025 - Current
CLIENT DATA ANALYSIS & TRAINING COORDINATOR
BKS CARBON Consulting
11.2023 - 12.2024
SALES COORDINATOR
ICCS
01.2022 - 09.2023
B.A - History Hons.
Baba Saheb Bhim Rao Ambedkar University
12th -
Bihar School Examination Board
10th -
Bihar School Examination Board