Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shikha Singh

New Delhi

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Regional Sales and Training Manager

Global Act Pvt Ltd
12.2017 - Current
  • Delivered new employee onboarding and training sessions .
  • Managed new employee orientation training process for more than 3000 frelancers each year.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Coordinated technical training and personal development classes for staff members.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Managed all exempt employee coaching, training, and performance improvement actions.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Developed and maintained relationships with key internal stakeholders.
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
  • Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.

Sales Executive

Advitya Construction Pvt Ltd
01.2016 - 07.2017
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.

Export Executive

Shakti Pumps India Ltd
07.2012 - 07.2013
  • Designed export strategies to meet project delivery requirements.
  • Prepared various import, export and supplier forms for customs submittal.
  • Administered export of Pumps and Motors products for compliance with company and customs export policies.
  • Processed company's import permit and export license processes.
  • Compiled purchase orders to post international shipments in company logs.
  • Developed market development plan for International range of products for defined regions.
  • Updated CRM database system with Exporter and Business Model Canvas.
  • Developed and maintained relationships with customs brokers, freight forwarders and customers.
  • Maintained up-to-date knowledge of US customs regulations and international trade laws.
  • Tracked shipments processing through customs and other agencies and obtained clearances.
  • Followed SOPs with all customer account actions and data management to keep consistent service levels.

Education

MBA - International Business Management

DAVV

Skills

Course Planning

New Hire On-Boarding

Staff Development Plans

Training Methods

Training Delivery

Lead Generation

Negotiation and Persuasion

Channel Partnerships

Business Development and Planning

Customer Service

Conflict Resolution

Upselling and Cross Selling

Direct Sales

Presentation Ability

Training and Mentoring

Accomplishments

Achieved Quarterly and Monthly best performer award in 2019, 2020,2022,and 2023

Timeline

Regional Sales and Training Manager

Global Act Pvt Ltd
12.2017 - Current

Sales Executive

Advitya Construction Pvt Ltd
01.2016 - 07.2017

Export Executive

Shakti Pumps India Ltd
07.2012 - 07.2013

MBA - International Business Management

DAVV

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