Shikha Sriwas
Unnao
Summary
Results-driven MBA professional with expertise in Marketing and Finance, complemented by extensive experience in customer support, sales, and backend operations. Demonstrated ability in customer relationship management, order processing, and data analysis. Proven track record in delivering personalised service and managing academic activities for young learners. Competent in Microsoft Office and digital marketing, with strong organisational and communication skills.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Fashion Consultant, Customer Support & Backend Op
Lenskart Solutions Pvt. Ltd.
Gurugram
04.2025 - Current
- Assisted customers with product selection, order-related queries, payments, returns, exchanges, and after-sales support, ensuring a smooth customer experience.
- Assisted Indian and international customers through chat, helping them choose the right eyewear based on style and face shape.
- Proposed suitable offers and upgrades, enhancing order value and contributing to sales growth.
- Handled high-volume customer chats during peak hours, ensuring timely responses. during peak hours while keeping service quality high.
- Collaborated with team leaders to streamline chat handling time, improving customer satisfaction scores.
- Managed backend order processing, including order verification, payment-status checks, order updates, cancellations, and related documentation.
- Assisted customers in placing orders correctly and verifying payment status to reduce cancellations.
- Documented customer chats and sales in CRM tools, facilitating effective follow-up and reporting.
- Supported day-to-day operational activities including data handling, reporting, order tracking, and coordination with different teams.
Primary School English Teacher
Maharshi Dayanand Public School
Unnao
11.2021 - 12.2022
- Planned and delivered interactive lessons and activities, enhancing student engagement and participation.
- Prepared tailored lesson plans, worksheets, and assignments, aligning with students’ learning levels.
- Taught students from Classes 1–3, fostering clear understanding of core subjects and age-appropriate concepts.
- Conducted assessments, evaluated assignments, and maintained accurate student records and academic reports.
- Organised classroom activities and supported school events and extracurricular activities.
- Developed strong communication, time-management, coordination, and problem-solving skills through day-to-day classroom management.
Education
Masters Of Business Administration - Marketing and Finance
Pranveer Singh institute of technology
Kanpur, India01-2025
Bachelors of eduction -
Chhatrapati Sahu Ji Maharaj University
kanpur, India01-2021
Bachelors of science -
Chhatrapati Sahu Ji Maharaj University
Kanpur, India01-2019
Skills
- Microsoft Word , Excel & PowerPoint
- Data documentation
- Customer support
- Customer Engagement
- Sales strategies
- Lesson Planning & Digital Presentations
- Educational Content Creation
Languages
Hindi
Upper Intermediate
B2
English
Intermediate
B1
Custom
https://www.linkedin.com/in/shikha-srivas-9b5778296
Interests
- Travel & Exploring New Places
- Listening to Music
- Interacting with People & Building Relationships
Timeline
Fashion Consultant, Customer Support & Backend Op
Lenskart Solutions Pvt. Ltd.
04.2025 - Current
Primary School English Teacher
Maharshi Dayanand Public School
11.2021 - 12.2022
Masters Of Business Administration - Marketing and Finance
Pranveer Singh institute of technology
Bachelors of eduction -
Chhatrapati Sahu Ji Maharaj University
Bachelors of science -
Chhatrapati Sahu Ji Maharaj University