Summary
Overview
Work History
Education
Skills
Languages
Certification
Projects
Timeline
Generic
Shikha Thakur

Shikha Thakur

Garulia

Summary

Can utilize my skills and enhance learning in the field of work. Capable of mastering new technologies with a zeal to implement and achieve more and more.

Overview

3
3
years of professional experience
1
1
Certification

Work History

ServiceNow Technical Consultant

Advance Solutions Corp.
Jalandhar
08.2021 - Current
  • Extensive experience as ServiceNow Developer along with IT experience in design, testing and implementation server applications
  • Expertise in design and development of ITSM, ITOM, HAM/SAM etc
  • Mid Server Configuration and troubleshooting as per requirement
  • Run Discovery on Windows and Linux
  • Discovery troubleshooting and custom patterns
  • Connected with stakeholders to get service mapping questionnaire filled
  • Configured service maps as per requirements
  • Supported Workshop with stakeholders for service Maps for review
  • Experience in Service Catalog and Request Workflow/Flow Designer and Configuration
  • Designed and implemented new functionality using Business Rules, Client Scripts, UI Policies, and Access Control Lists
  • Basic knowledge of Service Portal Implementation
  • Worked with IT Helpdesk and procurement team to ensure accurate and up-to-date in the CMDB and AMDB.
  • Managed customer relationships by providing prompt support services.
  • Developed and implemented technical solutions for customer needs.
  • Prepared technical documentation for end-users and stakeholders.
  • Maintained up-to-date asset management records, recording new procurements, hardware assignments and asset recoveries.
  • Maintained detailed records of IT assets such as hardware, software, licenses, warranties and contracts.
  • Validated on asset lifecycle automation.
  • Configured Advanced Shipment Notification process for assets

Education

Bachelor of Technology - Narula Institute of Technology

01.2020

Skills

  • Tech Savvy
  • Strong decision maker
  • Strong Communication skills
  • Team Player
  • Innovative
  • Focused

Languages

  • English
  • Hindi
  • Bengali
  • Bhojpuri

Certification

  • Certified System Administrator
  • Certified Application Developer
  • CIS-Discovery
  • CIS-HAM
  • CIS-Service Mapping

Projects

Philip Morris International 

March'22-Dec'22

  • Connected with stakeholders to get service mapping questionnaire filled
  • Supported Workshop with stakeholders for service Maps for review
  • Configured service maps as per requirements.
  • Created service maps for different business services along with creation of some custom connectivity sections.

Jackson Laboratory 

August'23-Present

  • Working on the enhancements and defects based on Client requirements.
  • Worked on Catalogs, workflows and flow designers.
  • Automated addition/removal of groups and roles process to make users' joining/separation hassle free.
  • Worked on email/sms notifications, email scripts and templates.
  • Worked on ACLs, business rules, client scripts and UI actions.

Lubrizol

Jan'23-Nov'23

  • Worked on Discovery Module as per client need
  • Handled Discovery of approx. 10k Configuration Item
  • Created custom pattern to discovery & troubleshooting.
  • Mid Server Configuration and troubleshooting as per requirement.
  • Run Discovery on Windows, Linux, Network Devices, Vcenter and Storage Devices.

Blackrock 

Nov'23-Present                                                                                                                   

  • Worked on Discovery module as per client need.
  • Handling Discovery of approx. 30k Configuration items.
  • Created two custom patterns.
  • Worked on discovery troubleshooting.

Timeline

ServiceNow Technical Consultant

Advance Solutions Corp.
08.2021 - Current

Bachelor of Technology - Narula Institute of Technology

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Shikha Thakur