Summary
Overview
Work History
Education
Skills
Languages
Preferred Location
Timeline
Generic
SHIKHA YADAV

SHIKHA YADAV

Gurgaon

Summary

Sales professional with extensive experience at Indian Hotels Company Limited, specializing in client relations and market research. Achieved 60% revenue growth through effective management of a diverse travel agent portfolio. Skilled in team collaboration and proficient in Microsoft Office Suite to enhance results and strengthen client engagement.

Overview

12
12
years of professional experience

Work History

Assistant Relationship Manager -TIS (Global Sales)

Indian Hotel Company Limited
New Delhi
09.2021 - Current
  • Managed relationships with existing clients, driving repeat business and fostering loyalty.
  • Identified new sales opportunities to expand customer base through targeted outreach.
  • Prepared sales reports and forecasts to monitor performance and establish targets.
  • Monitored industry trends and competitor activities to uncover new business opportunities.
  • Attended trade shows, FAM visits and industry events to network and promote services.
  • Worked closely with the unit sales team to ensure proposed rate negotiations meet the financial needs of the hotels.
  • Utilized effective sales strategies to build strong connections with potential clients, enhancing revenue.
  • Conducted weekly sales calls and blitzes to engage source market and boost business.
  • Exceeded annual budget target through strategic development and maintenance of accounts.

Sales Coordinator– TIS (Global Sales)

Indian Hotels Company Limited
New Delhi
08.2015 - 08.2021
  • Streamlined administrative support for enhanced team performance.
  • Managed an independent inbound travel agent portfolio to drive business growth and successfully increased 60% revenue from the portfolio.
  • Collaborated with clients and hotel sales teams to ensure prompt responses.
  • Engaged consistently with clients to inform them of new services and products.
  • Developed a robust database of current and prospective clients through proactive outreach.
  • Updated reports and utilized SFA for lead tracking and market analysis.

Sales Associate – Sales and Operations

Chronicle Publications Pvt. Ltd
Noida
01.2013 - 06.2015
  • Prepared meeting agendas and participated in various discussions to enhance workflow.
  • Updated customers on project developments to ensure transparency and satisfaction.
  • Compiled MIS reports and distributed them to relevant teams within turnaround time.
  • Processed new sales leads to drive business growth.
  • Provided sales team with crucial data, market trends, forecasts, and product information.
  • Conducted competitive product research by analyzing characteristics, pricing, and advertising strategies.
  • Assisted Marketing/Communications with mailing lists, mailings, and web content updates.

Education

MBA - Human Resources Management

IMT (Ghaziabad)- Center For Distance Learning
Ghaziabad
01.2014

PGDAM - Advertisement and Marketing

Pioneer Media School (Newspaper Group)
01.2010

BA - (Honours)

Lakshmibai College
New Delhi
01-2008

XII -

Lancer’s Convent
New Delhi

Skills

  • Microsoft Office Suite (Word, PowerPoint, basic Excel)
  • Market research
  • Client relations and engagement
  • Team collaboration
  • Results-driven

Languages

  • English
  • Hindi

Preferred Location

Delhi, NCR

Timeline

Assistant Relationship Manager -TIS (Global Sales)

Indian Hotel Company Limited
09.2021 - Current

Sales Coordinator– TIS (Global Sales)

Indian Hotels Company Limited
08.2015 - 08.2021

Sales Associate – Sales and Operations

Chronicle Publications Pvt. Ltd
01.2013 - 06.2015

MBA - Human Resources Management

IMT (Ghaziabad)- Center For Distance Learning

PGDAM - Advertisement and Marketing

Pioneer Media School (Newspaper Group)

BA - (Honours)

Lakshmibai College

XII -

Lancer’s Convent

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SHIKHA YADAV