Summary
Overview
Work History
Education
Skills
Certification
Interests
Work Availability
Timeline
Hi, I’m

Shikha Sharma

Team Lead
Faridabad,Haryana
Shikha Sharma

Summary

Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.

Overview

4
years of professional experience
4
Certifications
5
years of post-secondary education

Work History

Adaan Digital Solutions Pvt Ltd
New Delhi

Assistant Team Leader
09.2022 - Current

Job overview

  • Created staff schedules, approved requested time off and updated reports.
  • Worked with customer service to handle escalated customer issues.
  • Conducted new-hire trainings 3-4 times per year.
  • Managed team workload to reach production targets.
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.
  • Used advanced features of Microsoft Office to complete necessary reports for senior management review.
  • Worked with customer service representatives to handle escalated customer issues.
  • Supervised 70 co-workers.
  • Addressed customer service overflow to reduce complaints.

Adaan Digital Solutions Pvt Ltd
New Delhi

Web Designer
01.2020 - 09.2022

Job overview

  • Enhanced functionality and appearance of website and repaired functionality issues.
  • Promoted brand identity by creating company logos and delivering attractive, user-friendly and unique website.
  • Translated customer requirements into technical site concepts for bidding and initial planning purposes.
  • Developed graphic and image assets for both content and digital marketing efforts.
  • Designed user interface to meet client specifications,
  • Designed highly engaging interactive user interfaces that complied with modern web standards.
  • Coordinated copywriting and designed images to craft website content.
  • Reviewed designs created by junior designers and provided feedback for revisions.

Education

Aggarwal Public School
Faridabad

10th
04.2004 - 06.2005

Aggarwal Public School
Faridabad

12th
04.2006 - 05.2007

Aggawal PG College
Faridabad

BCA from Computer And Information Sciences
07.2008 - 06.2011

Skills

Microsoft Office Suite, Microsoft Edge

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Certification

Duda Certified

Interests

Listening Music

Travelling

Availability
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wednesday
thursday
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saturday
sunday
morning
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evening
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Timeline

Assistant Team Leader

Adaan Digital Solutions Pvt Ltd
09.2022 - Current

Web Designer

Adaan Digital Solutions Pvt Ltd
01.2020 - 09.2022

Aggawal PG College

BCA from Computer And Information Sciences
07.2008 - 06.2011

Aggarwal Public School

12th
04.2006 - 05.2007

Aggarwal Public School

10th
04.2004 - 06.2005

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Shikha SharmaTeam Lead