Shikhar Chopra
New Delhi
Summary
Entrepreneurial and creative Founder passionate about turning innovative ideas into tangible results. Experienced formulating and executing strategic plans, creating new products and services, and developing business opportunities. Track record of multiple successful business ventures and leading teams of professionals to maximize profits and deliver success.
Overview
14
14
years of professional experience
Work History
Founder
Travquench Travel Private Limited
10.2023 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Created and monitored promotional approaches to increase sales and profit levels.
- Created organization's mission and vision statements for use by employees.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
- Monitored key business risks and established risk management procedures.
- Developed innovative sales and marketing strategies to facilitate business expansion.
Travel Consultant
American Express India Private Limited
09.2018 - 08.2023
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Collected, handled and documented payments for travel services and associated feels.
Travel Consultant
Onkar Infotech
01.2013 - 08.2018
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Handled sensitive information with professionalism and discretion.
Sr. Practitioner
IBM Global Process Services
06.2010 - 12.2012
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Bachelor of Arts - Political Science
A.R.S.D College, Delhi University
New-Delhi06.2010
Skills
- Succession Planning
- Contract Management
- Revenue development
- Operations Management
- Strategic Planning
- Business Administration
- Staff Management
- Customer Acquisition
- Negotiation
- Industry Expertise
- Process Improvements
- Strategic Thinking
Timeline
Founder
Travquench Travel Private Limited
10.2023 - Current
Travel Consultant
American Express India Private Limited
09.2018 - 08.2023
Travel Consultant
Onkar Infotech
01.2013 - 08.2018
Sr. Practitioner
IBM Global Process Services
06.2010 - 12.2012
Bachelor of Arts - Political Science
A.R.S.D College, Delhi University
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