Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Receptionist
Shikhar Dhall

Shikhar Dhall

Team Leader(B2C Sales)
Gurugram

Summary

A motivated, young professional looking for an opportunity to build things while being a part of a hustling organisation.Best when thrown in the deep end.

As Steve Jobs once said, "Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work."


Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Have good team handling skills ensuring the team is enthusiastic with proven coaching and mentoring strategies.


Love taking on added responsibilities to meet holistic goals individually as well as for the organization

Overview

5
5
years of professional experience
3
3
Certifications

Work History

Sales Team Leader

Masters Union School of Business
Gurgaon
07.2022 - Current
  • Masters Union is a Business Scool offering both offlline & online programs with the concept of providing a completely hands on exprience & breaking the cliche of evaluating people through grades
  • Driving the revenue for the Mastercamp(Online) segment for Mastercamp across the finance , product management & UI/UX Domain
  • Achieved a consistent revenue of 1.5 cr for 3 sales cycles spanning from October-January.
  • Achieving an app to revenue conversion of more than 60% for all the allocated programs with a 2% drop out rate only
  • Instrumental in ensuring the Mastercamp Vertical makes a huge profit month on month by driving huge revenue for them
  • Played a significant role in ensuring the processes are streamlined by introducing an automated interview tool, streamlining data to map revenue, making changes in the internal process to enhance customer satisfaction and a better conversion


Regional Manager

Fitso by Cult
Gurgaon
04.2019 - 02.2022
  • Fitso is a full stack sports facilities provider, founded by three IIT-D Alumni
  • End to end management of the top 8 facilities + 12 partner facilities in Delhi NCR; Operations,
  • Led 3 projects for revenue generation where customer retention, driving new customers & recovering potential bad debts was focused. 25 lacs was the target for the Gurgaon region which was achieved in less than a months’ time.
  • Instrumental in increasing monthly customer experience ratings from 3.5 to 4.7 on a consistent basis (Out of 5)
  • Designed standard operating procedures and performance monitoring metrics for the operations workforce
  • Responsible for the overall performance and growth of 25 facility managers and coaches
  • On-boarded 8 partner facilities; fully supporting the business development of the company
  • Led 3 projects for revenue generation where customer retention, driving new customers & recovering potential bad debts was focused
  • 25 lacs was the target for the Gurgaon region which was achieved in less than a months’ time
  • Ensured the monthly targets were adhered to with a retention of 47% thus leading to a lower CAC regularly.

Business Development Associate

Edwisor.com
Gurgaon
08.2018 - 02.2019
  • EdWisor.com is an industry led platform envisioned to solve the issue of employability
  • Handled multiple facets; starting from business development to user experience
  • Grew revenue by 54% in a short stint of 6 months with the company
  • Over-achieved customer retention targets month-on-month; maintaining 80% consistence
  • Used a personalized approach to improve overall customer experience which played a key role in increasing company revenue
  • Was responsible for driving revenue primarily and was the highest performer for 3 consecutive months in terms of the retention & business development

Customer Experience Specialist

UrbanClap
Gurgaon
06.2017 - 03.2018
  • UrbanClap empowers millions of service professionals by delivering services at-home in a way that has never been experienced before
  • Handled escalations of premium customers, resolving over 20 cases on a daily basis
  • Made sure the C-SAT is maintained at 4.8 (out of 5), ensuring exemplary customer experience
  • Awarded employee of the month twice, achieving the highest overall customer rating in the CX Team
  • Responsible for training 23 new joiners on SOPs and best practices at UC

Actuarial Analyst

Xceedance
Gurgaon
02.2016 - 01.2017
  • Xceedance is a global provider of strategic operations support (SOS), which includes consulting, managed services, data sciences, and technology across the entire insurance lifecycle
  • Handled 10 accounts on a daily basis, sending them to the underwriters in a structured format
  • Performed critical tasks which included highlighting the relevant loss exposures, potential risk factors, Revenue over a span of 10 years & the credibility of the organization
  • Worked on multiple Excel functions such as V-lookup,H-lookup & pivot tables.

Education

B.Sc - Statistics

Sri Venkateshwara, Delhi University

M.Sc - Statistics

Amity University

Skills

Sales Strategy

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Certification

Completed certification in “Microsoft Excel - Excel from beginner to advanced“ by Kyle Pew

Additional Information

  • Merit holder for Excellence securing 94% in 12th Standard
  • Secured an international rating in Chess in the 11th Standard, representing the school at the National level chess championship in Varanasi
  • Participated in the National Level Bowling Championship held in Bangalore, representing Haryana. Also, secured second position in State Level Championship
  • Love travelling & exploring the spiritual side

Timeline

Sales Team Leader

Masters Union School of Business
07.2022 - Current

Sales Skills Mastery 2: The Ultimate Sales Shortcuts

04-2022

Cold Calling for B2B Sales: How to Prospect over the Phone

04-2022

Completed certification in “Microsoft Excel - Excel from beginner to advanced“ by Kyle Pew

04-2020

Regional Manager

Fitso by Cult
04.2019 - 02.2022

Business Development Associate

Edwisor.com
08.2018 - 02.2019

Customer Experience Specialist

UrbanClap
06.2017 - 03.2018

Actuarial Analyst

Xceedance
02.2016 - 01.2017

B.Sc - Statistics

Sri Venkateshwara, Delhi University

M.Sc - Statistics

Amity University

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Shikhar DhallTeam Leader(B2C Sales)