SHIKHAR RAPARIYA

Utilized in-depth knowledge of sales compensation to enhance Google’s sales strategies during tenure as Senior Sales Compensation Analyst at Cognizant.

• Perform attainment, achievement, and payout audits to ensure the sales participant is receiving sales attainment as intended, based on sales crediting rules. The compensation system configuration for bonus calculation is accurate, and policies are being applied as per general terms and conditions.
• Technical support for internal workflow applications and sales tools (e.g., Salesforce, PLX, etc.). And ad hoc.
• Participate in UAT during the year to ensure systems are configured based on Sales Credit rules.
• Triage, investigate, resolve issues, and close tickets submitted through Helpdesk, working with cross-functional teams, including Sales, Finance, and BI teams, to ensure timely and accurate reporting of attainment.
• Managing the SPIFF programs, which are related to the special incentive payouts based on sellers' performance in the quarter, involves calculating and providing the sellers' performance report to the client.
• Coordinating with the Google Comp Admin team on an exception to the policy to submit the attainment override through the Rainmaker Dashboard to rectify the sellers' attainment.
• Collaborated with Finance FTEs and the payout team to address payout misses caused by system restrictions and tool changes, initiated process development, and led the team in reverse-engineering attainment analysis, resulting in the successful processing of over $500 million in overrides for thousands of Google Cloud sellers worldwide.
• Addressed the rising escalation rate proactively by developing a high-aging Salesforce vector case report, and conducting audits to identify and resolve potential escalations before they occurred, leading to a 30% reduction in the escalation rate.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Identified areas of improvement for sales teams, created action plans, and monitored progress.

• Directly working with client
• Successfully transitioned the Payroll process from Onshore
• Handling EMEA & Middle East Payroll
• Analyzing New hires, Terminated, Leave of Absence employees on Workday tool
• Proactive capable of taking initiative, highly flexible and approachable with the ability to work under pressure and be able to think and act strategically
• Liabilities, Bonus Incentives
• Proactively address business problems, set appropriate expectation to client and took facilitate decision that significantly impact operation patterns of the functions and stakeholders

• Resolve the complaints of the customer's working as an Executive for few critical processes
• Prepare prospects as per the customer requirements and provide within timelines
• Creating prospects and analyzing based on Customer Relationship Management (CRM)
• Trained new hire and buddy up
• Root cause analysis for escalations and critical cases
• Achieved 100% accuracy throughout the year
• Acting as a point of resolution for customers who have complaints
• Following correct escalation procedures to Line Management and Customer relations
• Carried out ad-hoc Task assigned by Manager