Shikhar Singh
System Analyst
Bengaluru,Karnataka
Summary
Systems Analyst skilled in engaging with stakeholders of all levels to facilitate requirements gathering and document as-is and to-be processes. Over 4 years of experience in optimizing productivity, efficiency and service quality across various environments. Works effectively with cross functional teams in ensuring operational and service excellence.
Overview
5
5
years of post-secondary education
4
4
years of professional experience
Work History
Systems Analyst
Tesco Bengaluru
Bengaluru, Karnataka
01.2020 - 12.2020
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Resolved or escalated problem tickets to resolve user issues.
- Resolved malfunctions with systems and programs through troubleshooting.
- Maintained and administered computer networks and environments, including computer hardware, software and applications.
Server Support Engineer
Hewlett Packard Enterprise
Bengaluru, Karnataka
06.2019 - 01.2020
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Performed root cause analysis and general troubleshooting.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
Client Technical Support Senior Associate
Dell India Pvt Ltd
Bengaluru, Karnataka
06.2018 - 06.2019
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Responding to customer technical problems/issues related to hardware, software, networking & performance issues.
- Upsold products and services to increase company revenue beyond weekly targets.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Supported in installing, configuring, troubleshooting various integrated software applications, Operating systems, Printers, Scanners
Risk Investigator
Amazon Development Centre India Pvt Ltd
Bengaluru, Karnataka
10.2016 - 05.2018
- Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
- Safeguarding all Amazon marketplaces from fraudulent and abusive practices, and in doing so ensure long-term buyer satisfaction.
- Developed, deployed and enhanced procedures to reduce institution's exposure to fraud.
- Performed in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns.
- Worked with internal TRMS Teams to understand needs and provide excellent service.
- Detecting and preventing fraudulent high-risk transactions, while also protecting the customer experience for legitimate customers.
Education
Bachelor's in Engineering - Computer Science
SJB Institute of Technology
Bengaluru 07.2011 - 03.2016
Skills
Incident Management
Technical Analysis
Customer service
MS Office
Windows Server
Amazon Web Services
Networking
Timeline
Systems Analyst
Tesco Bengaluru
01.2020 - 12.2020
Server Support Engineer
Hewlett Packard Enterprise
06.2019 - 01.2020
Client Technical Support Senior Associate
Dell India Pvt Ltd
06.2018 - 06.2019
Risk Investigator
Amazon Development Centre India Pvt Ltd
10.2016 - 05.2018
Bachelor's in Engineering - Computer Science
SJB Institute of Technology
07.2011 - 03.2016