Summary
Overview
Work History
Education
Skills
Timeline
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Shikhar Singh

Lucknow

Summary

Detail-oriented business analyst with several years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques.

Overview

5
5
years of professional experience

Work History

System Admin

5p Consulting
Lucknow
03.2024 - Current
  • Developed comprehensive call scripts for inbound and outbound calls, ensuring clarity and compliance with legal recording requirements.
  • Created structured intake processes to gather essential information from clients, improving data accuracy and streamlining case evaluations.
  • Designed adaptive flow charts to handle various client scenarios, enhancing user experience and responsiveness during calls.
  • Collaborated with legal teams to ensure that the call flows aligned with legal standards and effectively addressed clients' needs.

Business Analyst

Boomi
Lucknow
06.2022 - 03.2024
  • Set up Salesforce Experience Cloud Site for Partners.
  • Branding and customizations of the site using Standard Components and LWC to give a good look and feel.
  • Setup Deal Registration, Display of Components based upon audiences, and Page Layouts and assignments.
  • Wrote Flows/APEX to meet complex business requirements.

Business Analyst

Critical River
Lucknow
09.2019 - 07.2021
  • Worked as a Business Analyst for Salesforce CPQ projects, focusing on configuring and managing pricing structures for custom product solutions.
  • Handled complex pricing functionalities, including discount schedules, volume-based pricing, and multi-dimensional quoting to support varied customer requirements.
  • Designed and implemented product bundles with configurable options and product rules, ensuring that valid combinations were quoted based on customer needs.
  • Configured price rules, discounting strategies, and approval processes to streamline quote accuracy and compliance with company policies.
  • Led the setup of advanced approval processes for quotes, integrating multi-level approval hierarchies and automated triggers to ensure timely quote approvals.
  • Optimized guided selling flows to help sales teams quickly select the right products and configurations based on customer criteria.
  • Worked on contract amendments and renewals within CPQ, ensuring seamless updates and adjustments to existing contracts without disrupting the sales cycle.
  • Collaborated with developers to implement custom solutions, including dynamic quote templates, automated document generation, and integration with third-party systems for seamless end-to-end sales processes.

Education

Master of Science - Computer Science And Programming

Amity University
Lucknow
03-2019

Skills

  • Salesforce CPQ
  • Flows
  • Business process improvement
  • Cost-benefit analysis
  • Competitive Analysis
  • Operations Analysis
  • Requirements Gathering
  • Internal Auditing

Timeline

System Admin

5p Consulting
03.2024 - Current

Business Analyst

Boomi
06.2022 - 03.2024

Business Analyst

Critical River
09.2019 - 07.2021

Master of Science - Computer Science And Programming

Amity University

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Shikhar Singh