Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
References
Timeline
Generic
Shikhar Sood

Shikhar Sood

New Delhi

Summary

Dynamic project manager with a proven record leading projects within tight deadlines and budgets. Specialized in resource management, strategic planning, and quality assurance. Effective in stakeholder management and team leadership, recognized for on-time, on-budget project delivery through strong relationships and hands-on problem-solving.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Project Manager

Cvent
01.2023 - Current
  • Efficiently managed projects within stringent deadlines and resource constraints, ensuring cost control and adherence to budgetary guidelines.
  • Orchestrated team efforts to accomplish tasks promptly and within financial parameters, offering clear guidance and establishing performance expectations.
  • Fostered collaboration with cross-functional teams spanning various departments, cultivating robust relationships with vendors to achieve project objectives.
  • Thoroughly documented project requirements, processes, and procedures, producing comprehensive project documentation encompassing charters, status reports, and presentations.
  • Demonstrated leadership in navigating ambiguity and uncertainty, adeptly resolving team conflicts through facilitative conversations and negotiating successful solutions with internal and external stakeholders.
  • Formulated detailed project plans, tracked progress, assessed performance metrics, and communicated results to stakeholders, consistently evaluating customer needs and identifying avenues for improvement in subsequent endeavors.
  • Meticulously planned, scheduled, and coordinated project activities, identifying resource, staff, and financial requirements by reviewing project objectives and schedules.

Assistant Project Manager

Cvent
04.2021 - 12.2022
  • Produced concise weekly status updates for senior management, meticulously managing a comprehensive database housing pertinent project documents like change requests and contracts.
  • Swiftly resolved project issues and team conflicts, proactively monitoring progress, identifying risks, and presenting effective solutions.
  • Offered dedicated administrative support across all project life cycle phases, fostering seamless communication among internal teams, clients, and stakeholders.
  • Conducted meetings with contractors, clients, or representatives to synchronize design and construction efforts, ensuring optimal project coordination.
  • Proactively identified opportunities for process optimization through automation and streamlined workflows, actively contributing to the development of project plans, objectives, and deliverables.

Dispute Specialist

American Express
05.2018 - 03.2021
  • Guided dispute resolution strategies, specializing in processes and procedures.
  • Applied active listening skills to comprehend diverse perspectives and advised clients on case merits.
  • Documented dispute resolutions proceedings, decisions, and outcomes.
  • Investigated and addressed customer complaints related to vendor disputes.
  • Conducted research to support effective dispute resolution activities.
  • Fostered open communication in mentor-mentee relationships, promoting self-reliance through coaching and acknowledgment of strengths.

Specialist Client Tech Support

Dell Technologies
04.2016 - 05.2018
  • Provided prompt and professional technical support via phone, email, and chat, resolving device-specific problems, network issues, and internet connectivity challenges.
  • Utilized diagnostic tools to identify and swiftly resolve technical issues, demonstrating expertise in troubleshooting techniques.
  • Managed customer complaints, following escalation procedures when necessary, and ensured timely resolutions for hardware and software concerns.
  • Monitored and addressed incoming calls regarding hardware and software issues, maintaining accurate records of customer interactions and transactions.
  • Developed a comprehensive understanding of products and services, educating users on features and benefits to enhance their experience.
  • Conducted root cause analysis on hardware and software malfunctions, recommending effective corrective actions.
  • Investigated advanced technical issues related to networks and operating systems, providing expert advice and support.
  • Played a key role in training new employees on technical support processes, procedures, and offered ongoing support for colleagues.
  • Administered user accounts, assigning access privileges based on individual requirements to optimize system functionality.

Junior Product Support Engineer

HCLTech
12.2014 - 03.2016
  • Conducted remote diagnostics through telephone , efficiently resolving complex internet connectivity issues by analyzing network logs and diagnosing hardware or software components.
  • Delivered expert technical support for customers, guiding them through the installation and troubleshooting of internet services.
  • Configured diverse network settings, including DHCP, DNS, showcasing proficiency in optimizing network functionality.
  • Implemented regular maintenance checks on customer networks, ensuring consistent optimal performance levels.

Education

Bachelor of Arts - English Language and Literature, General

Amity Online
02.2024

Senior Secondary - Science

Neugal Public Senior Secondary School
04.2011

Matriculation - General Studies

Sacred Heart High School
01.2009

Skills

  • Strategic Project Management
  • Strategic Project Planning
  • Comprehensive Risk Management
  • Contract Management
  • Staff Training and Mentorship
  • Effective Conflict Management
  • Expense Reports Management
  • Client Relationship Management
  • Logistics Management
  • Project Tracking and Reporting
  • Microsoft Office Suite Expert

Websites

Certification

  • Scrum Fundamentals Certified (SFC), SCRUMstudy - Accreditation Body for Scrum and Agile, 998656
  • CVENT Event Management Certified, Cvent
  • CVENT Event Management Advanced Certified, Cvent
  • CVENT Hybrid Events Certified, Cvent
  • CVENT Virtual Events Certified, Cvent
  • CVENT Attendee Hub Certified, Cvent
  • Six Sigma Foundations, LinkedIn
  • Career Essentials in Generative AI by Microsoft and LinkedIn, Microsoft

Languages

Hindi
First Language
English
Proficient (C2)
C2

References

References available upon request.

Timeline

Project Manager

Cvent
01.2023 - Current

Assistant Project Manager

Cvent
04.2021 - 12.2022

Dispute Specialist

American Express
05.2018 - 03.2021

Specialist Client Tech Support

Dell Technologies
04.2016 - 05.2018

Junior Product Support Engineer

HCLTech
12.2014 - 03.2016

Bachelor of Arts - English Language and Literature, General

Amity Online

Senior Secondary - Science

Neugal Public Senior Secondary School

Matriculation - General Studies

Sacred Heart High School

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Shikhar Sood