Prompt Engineering
Hi, I’m
Shikhar Srivastava
Capacity Building
Ghaziabad,Uttar Pradesh
Summary
Results-oriented Corporate Trainer and Capacity Building Specialist with over 3.5 years of experience in the outsourcing and development sector. Proven expertise in designing and executing end-to-end training programs that improve service delivery, drive employee performance, and support organizational goals. Adept at stakeholder engagement, instructional design, LMS deployment, and strategic team leadership. Now seeking to transition into an Assistant Manager or Managerial role within training, skilling, or capacity-building verticals.
Overview
4
years of professional experience
3
Certificates
12
years of post-secondary education
Work History
Wadhwani AINew Delhi (Remote)
Senior Associate – Capacity Building
08.2024 - Current
Job overview
- Spearheaded the end-to-end design, delivery, and scale-up of capacity-building programs aimed at uplifting underserved communities through technology-driven skilling initiatives.
- Successfully conducted 27 in-house product-based training workshops, contributing to internal team enablement and partner readiness.
- Delivered AI Readiness workshops to 7 Local Training Partners under the Train-the-Trainer model, cascading the curriculum to reach over 200,000 beneficiaries from underserved regions.
- Facilitated digital literacy workshops for the Tibetan community as part of the USAID grant initiative, promoting inclusive digital adoption.
- Led stakeholder engagement and coordination with government bodies under the Capacity Building Commission to align program objectives with national skilling goals.
- Established performance metrics and integrated feedback loops to refine training content and ensure long-term impact.
- Supported end-to-end proposal development, reporting, and documentation in compliance with grant timelines and partner expectations.
IEnergizer Pvt Ltd.Noida
Contact Center Senior Trainer
01.2021 - 07.2024
Job overview
- Designed and deployed training programs focused on customer experience, product knowledge, and compliance for 250+ employees.
- Led a team of 4 trainers, managing performance appraisals, content calibration, and delivery quality.
- Collaborated with department heads to align training objectives with business goals, resulting in a 15% improvement in CSAT scores.
- Integrated LMS tools for automated tracking of trainee performance and course completion metrics.
- Conducted TTT (Train-the-Trainer) sessions and quarterly up skilling workshops.
- Developed training modules and job aids for new joiners in the automotive client vertical, resulting in faster ramp-up time.
- Delivered hybrid training sessions (in-person + virtual) on communication, sales strategies, and CRM handling.
- Collaborated with the Quality Assurance team to identify skill gaps and tailor refreshers accordingly.
- Created feedback loops to ensure continuous improvement in employee knowledge retention and application.
IEnergizer Pvt Ltd.Noida
Contact Center Representative
12.2020 - 12.2021
Job overview
- Provided Tier 1 customer support to automotive clients, handling high call volumes with professionalism and efficiency.
- Documented issues, escalations, and resolutions using CRM platforms.
- Consistently achieved monthly KPIs in call quality, AHT, and first call resolution.
- Contributed to pilot batch success by training peers informally on CRM usage and customer interaction etiquette.
Education
Systematic Training And Education ProgrammeThe Oberoi Centre Of Learning And Development
Hotel Management
07.2018 - 05.2021
Father Agnel SchoolNoida
High School Diploma
07.2008 - 05.2017
Skills
Training Program Design & Delivery
People Management & Coaching
Skilling & Capacity Building Initiatives
Contact Center Operations
Learning Management Systems (LMS)
Performance Metrics & KPIs
Stakeholder & Client Engagement
Instructional Design & Content Development
Onboarding & Talent Development
Cross-functional Collaboration
Process Improvement
Virtual & In-person Facilitation
Certification
Train the Trainer – SEED, iEnergizer
Timeline
Senior Associate – Capacity Building
Wadhwani AI
08.2024 - Current
Leaders as Coaches – SEED, iEnergizer
03-2023
Train the Trainer – SEED, iEnergizer
08-2022
Project Management Foundation – LinkedIn
11-2021
Contact Center Senior Trainer
IEnergizer Pvt Ltd.
01.2021 - 07.2024
Contact Center Representative
IEnergizer Pvt Ltd.
12.2020 - 12.2021
Systematic Training And Education Programme
Hotel Management
07.2018 - 05.2021
Father Agnel School
High School Diploma
07.2008 - 05.2017
Software
LMS Platforms
CRM Tools
G-Suite & Digital Collaboration Tools
Microsoft Office Suite