SHIKHAR TRIPATHI

• • Manage inland trade operations, including onboarding new clients, issuance, and advising on Inland Letters of Credit (LC).
  • Negotiate bills under Letter of Credit terms and handle bills discounting under Channel Finance Facility.
  • Facilitate factoring of bills and manage reimbursement finance, buyer's credit, and supplier's credit.
  • Handle import and export bill handling, including negotiation under LC, inward and outward remittances, and advising on letters of credit.
  • Oversee export bill negotiation under LC, inward remittances, and export factoring.
  • Issue Bank Guarantees, Standby Letters of Credit (SBLC), and ensure primary scrutiny of documents at the branch level.
  • Manage overseas investments, portfolio management, APR filing, and RBI reporting.
  • Ensure regulatory compliance and knowledge of international trade practices such as UCPDC 600, URR 725, ISP 98, URDG, URC 522, and basics of EXIM policies.
  • Conduct audits of current account transactions to maintain accuracy and compliance.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Streamlined internal processes for better efficiency in account management tasks.
• Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.

• Training & Sales Support for Products and New Business
• Conducting Joint Calls with Potential Customers
• Maximizing Sales and Providing Excellent Service to Partners
• Proactively Contacting Customers Near Renewal Dates, Increasing Repeat Purchases
• Customer Relationship Management:
• Liaising with Customers and Handling Queries via Email, Webchat, and Phone
• Assessing Customer Insurance Needs Through In-depth Analysis and Consultative Sales Approach
• Responding Quickly to Client Requests with Excellent Systems Knowledge
• Maintaining Extensive Knowledge of Insurance Products to Provide Detailed Specifications to Customers

• Collaborated with cross-functional teams to develop innovative products that met the unique needs of diverse clientele.
• Educated clients on a wide range of topics including retirement planning, college savings strategies, estate planning considerations, and more.
• Improved client financial strategies by conducting comprehensive assessments and recommending tailored solutions.
• Evaluated client risk profiles using advanced software tools before making investment recommendations tailored specifically towards individual needs.
• Provided support during times of market volatility by offering objective guidance grounded in long-term financial goals rather than short-term fluctuations.
• Maintained a high level of confidentiality when handling sensitive client information, adhering to strict data security protocols at all times.

• Helping existing customers of HDFC BANK with their complaints Getting new business through multiple bank products, Cross selling of Life Insurance and General Insurance.