Shikhar Tyagi
Ghaziabad
Summary
Dynamic Operations Executive with Administrative skillset with Grade1 Learning, skilled in operational strategy and process improvement. Successfully developed strategies that enhanced efficiency and reduced costs, while fostering strong customer relationships. Proven team leader adept at risk assessment and conflict resolution, driving significant improvements in customer satisfaction and operational performance.
Overview
2
2
years of professional experience
Work History
Operations Executive
Grade1 Learning
Noida
02.2024 - 11.2025
- Resolved escalated customer inquiries or complaints in a timely manner.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs and increase customer satisfaction.
- Managed the procurement of materials needed for daily operations.
- Mitigated business risks by working closely with staff members and assessing performance.
- Delegated work to staff, setting priorities and goals.
- Coordinated with cross-functional teams to ensure smooth operations.
Education
BBA - Business Administration
William Carey University
Shillong,Meghalaya05-2022
12th Standard - Commerce
NIOS
U.P03-2017
10th Standard -
The Asian School
Dehradun03-2015
Skills
- Operational strategy
- Process improvement
- Supply chain management
- Risk assessment
- Cost reduction
- Customer relationship management
- Procurement management
- Inventory control
- Effective communication
- Problem solving
- Team leadership
- Conflict resolution
- Travel arrangement
- Event coordination
- Front desk management
- Customer service
- Meeting coordination
- New employee orientations
- Logistical planning
- Office record management
Timeline
Operations Executive
Grade1 Learning
02.2024 - 11.2025
BBA - Business Administration
William Carey University
12th Standard - Commerce
NIOS
10th Standard -
The Asian School
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