Summary
Overview
Work History
Education
Skills
Software
Timeline
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Shikhar Verma

Shikhar Verma

Hotels And Restaurants
Zirakpur

Summary

Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

8
8
years of professional experience
7
7
years of post-secondary education
3
3
Languages

Work History

Assistant General Manager

BinniZ Pizza
Zirakpur
11.2016 - Current
  • Motivated, trained, and disciplined employees to maximize performance.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Mentored and motivated team members to achieve challenging business goals.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained new employees on proper protocols and customer service standards.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reported issues to higher management with great detail.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Negotiated contracts with vendors to acquire competitive prices and quality products.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.

Restaurant Manager

Aloft Hotel
Zirakpur
09.2015 - 10.2016
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Maximized quality assurance by completing frequent line checks.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Education

Diploma - Software Engineering

NIIT
Chandigarh
03.2010 - 08.2013

Bachelor Of Hotel Management - Hotel, Motel, And Restaurant Management

EIILM University
Sikkim
06.2012 - 07.2015

Skills

Business operations knowledge

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Software

HTML,C#, Java, Net, Adobe Flash,SQL Server

Timeline

Assistant General Manager

BinniZ Pizza
11.2016 - Current

Restaurant Manager

Aloft Hotel
09.2015 - 10.2016

Bachelor Of Hotel Management - Hotel, Motel, And Restaurant Management

EIILM University
06.2012 - 07.2015

Diploma - Software Engineering

NIIT
03.2010 - 08.2013
Shikhar VermaHotels And Restaurants