HTML,C#, Java, Net, Adobe Flash,SQL Server
Shikhar Verma
Hotels And Restaurants
Zirakpur
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Assistant General Manager
BinniZ Pizza
Zirakpur
11.2016 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Managed team schedule with eye for coverage needs and individual strengths.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained new employees on proper protocols and customer service standards.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reported issues to higher management with great detail.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Negotiated contracts with vendors to acquire competitive prices and quality products.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Restaurant Manager
Aloft Hotel
Zirakpur
09.2015 - 10.2016
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Coordinated with catering staff to deliver food services for special events and functions.
- Maximized quality assurance by completing frequent line checks.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
Diploma - Software Engineering
NIIT
Chandigarh 03.2010 - 08.2013
Bachelor Of Hotel Management - Hotel, Motel, And Restaurant Management
EIILM University
Sikkim 06.2012 - 07.2015
Skills
Business operations knowledge
Strategic planning skill
Team leadership expertise
Financial leadership ability
Coaching and mentoring
Budget development
Business Development
Effective leader
Inventory management
Staff training/development
Client account management
Delegation
Product development
Software
Timeline
Assistant General Manager
BinniZ Pizza
11.2016 - Current
Restaurant Manager
Aloft Hotel
09.2015 - 10.2016
Bachelor Of Hotel Management - Hotel, Motel, And Restaurant Management
EIILM University
06.2012 - 07.2015
Diploma - Software Engineering
NIIT
03.2010 - 08.2013