Shikhar Yadav
Nagpur
Summary
With a proven track record, I leveraged my expertise in Service Now and Tidal Workload Automation to streamline operations, achieving significant process enhancements. Renowned for exceptional customer handling and driving strategic implementations, my approach transforms challenges into solutions, consistently exceeding global client expectations.
Also, expertise in Reporting and analytics with Excel, macro, Power BI and SQL. A problem solver with strong communication and collaboration skills. Passionate about staying updated with the emerging technologies
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Systems Analyst
HCL Technologies Limited
Nagpur
07.2022 - Current
- Working as a Process Automation engineer.
- Extensive experience in Process automation tool Tidal Workload Automation.
- Familiarity with publishing and sharing reports on Power BI Service, including creating and managing workspace, sharing with stakeholders and scheduling data refreshers.
- Experience in leading process automation and service management team with managing service management administration, Service Now reporting and Ad HOC PMO work.
- Trained junior personnel in Process Automation during onboarding and through remedial education.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
Systems Analyst
HCL Technologies Limited
Nagpur
07.2020 - 06.2022
- Worked in the Data Center operations team.
- Proficient is incident response procedures, including identification, escalation and post incident analysis.
- Skilled in data visualization techniques to represent complex data in a clear and understandable manner.
- Extensive experience in ticketing tool ServiceNow.
- Regularly connected with Global clients to understand their needs and delivered the best results within the SLA.
Apprenticeship Trainee
HCL Technologies Limited
Nagpur
07.2019 - 06.2021
- Sorted and organized files, spreadsheets, and reports.
- Explored new technologies and approaches to streamline processes.
- Prepared project presentations and reports to assist senior staff.
- Maintained database systems to track and analyze operational data.
Education
Bachelor of Computer Applications - Computer Applications
SASTRA University
Thanjavur08-2023
Skills
- Service Management
- Service Now
- Service Reporting & Analytics
- Tidal Workload Automation
- Excel
- Power BI
- Macro
- SQL
- Problem Management
- Customer Support
- Customer Handling
Accomplishments
- Achieved Best performer for 4 consecutive years.
- Created multiple process automation scripts without any escalation from the client.
Certification
- Reporting & Analytics with Excel, Macro, Power BI and SQL.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Senior Systems Analyst
HCL Technologies Limited
07.2022 - Current
Systems Analyst
HCL Technologies Limited
07.2020 - 06.2022
Apprenticeship Trainee
HCL Technologies Limited
07.2019 - 06.2021
Bachelor of Computer Applications - Computer Applications
SASTRA University
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