Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Hobbies
Personal Details
Declaration
Timeline
Generic

Shiksha

Chandigarh

Summary

Dynamic customer service professional with experience at easyJet, excelling in problem-solving and communication. Proven ability to enhance customer satisfaction through creative solutions and effective conflict resolution. Proficient in payment processing and data entry, consistently delivering results in high-pressure environments while maintaining a calm demeanor.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Tier 1

easyJet
Chandigarh
04.2023 - Current
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked with cross-functional teams to achieve goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Completed day-to-day duties accurately and efficiently.

Agent Services Representative

Macys
Chandigarh
09.2021 - 10.2022
  • Managed incoming communications through phone, email, and online chat systems.
  • Processed payments for customers using the company's payment system.
  • Responded to incoming calls from customers with accurate and helpful information.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Bachelor of Computer Applications - Computer Science

Post Graduation Government College For Girls
Sector 11 Chandigarh
08-2021

12th -

Goverment Model Senior Secondary School
Sector 22. Chandigarh
05-2018

10th -

Goverment Model Senior Secondary School.
Chandigarh
05-2015

Skills

  • Problem solving
  • Communication skills
  • Payment processing
  • Data entry
  • Time management
  • Active listening
  • Multitasking
  • Good Telephone Etiquette
  • Problem-solving
  • Interpersonal communication
  • Languages

CSS

JAVASCRIPT

JAVA

PHP

C

C

HTML

Affiliations

  • National level player( Martial Arts)
  • Used to participate in many curriculum activities
  • Full-time, 12-month camp where I developed skills through lectures, labs, and quizzes, exams and team projects obtained skills such as HTML, CSS, JAVASCRIPT,JAVA,SQL ETC.

Languages

Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2

Hobbies

Singing

Listening to music

Travelling

Personal Details

  • Father's Name : Mr Shiv Prasad Mishra
  • Mother's Name : Mrs. Rani Mishra
  • Date of birth : 23/02/1999
  • Gender : Female
  • Martial status : Single
  • Preferred job location: Chandigarh, Mohali, Panchkula

Declaration

  • I hereby declare that the above particulars are true and correct to the best of my knowledge, and in the event of any information being found false or incorrect, my candidature will be liable to be canceled

Date : 23/06/2025                                                                                                                    

Place : Chandigarh

Shiksha

Timeline

Tier 1

easyJet
04.2023 - Current

Agent Services Representative

Macys
09.2021 - 10.2022

Bachelor of Computer Applications - Computer Science

Post Graduation Government College For Girls

12th -

Goverment Model Senior Secondary School

10th -

Goverment Model Senior Secondary School.
Shiksha