Shiksha S. Suvarna

> I lead vendor and client management using the VERASMART tool, while supervising a team of six and ensuring tasks are prioritized and deadlines met.

> I manage circuit issues and customer complaints, delivering quick resolutions and maintaining high satisfaction. I handle escalations, prioritize critical tasks, and ensure minimal business disruption.

> My role involves end-to-end carrier porting from the stateside, owning the engineering aspect to ensure smooth transitions. I coordinate with vendors on specific installation needs for equipment like ATMs, fire alarms, and desk phones.

> I streamline operations, update SOPs, and propose process improvements to enhance efficiency and profitability. I oversee circuit disconnections, maintain strong carrier relationships, and ensure order accuracy from initiation to completion.

> I successfully led the NPIC project, independently managing risk and compliance, reducing safety issues, and recommending best practices. I’m also active in customer meetings to capture requirements and ensure compliance.

> I conduct training, mentor junior staff, and run workshops to support onboarding and tech adoption. I manage risk proactively and guide junior consultants on best practices and career growth.

> I’ve driven software implementations, improved client satisfaction through tailored solutions, and led cross-functional teams to deliver results.

> I foster long-term business strategies, nurture stakeholder relationships, and consistently deliver value through strong communication and leadership.

• Aligning different charge codes in the corporate data warehouse to match the products with the physical inventory, based on client requests.
• Analyzing and consolidating the product hierarchy according to client requirements and delivering the revised and final report within specified deadlines.
• Streamlining incident management procedures and generating detailed reports for clients.
• Creating infographics to highlight recurring incidents, their impact, and problem resolutions.
• Proficient in using the HPSM tool to handle and track incidents and problems reported by users.
• Ensuring up-to-date financial data management for smooth operation on a daily basis.
• Conducting analysis of competing priorities, financial/resource constraints, and schedule considerations to evaluate change requests' costs and benefits.
• Collaborating with internal and external teams to ensure successful project outcomes, including handling year-end activities spanning over three months.
• Improving customer service scores by encouraging proactive conversations initiated by the team with customers.