Work Preference
Summary
Overview
Work History
Education
Skills
Interests
PERSONAL COMPETENCIES
Work Availability
Languages
Timeline
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Shiladitya Bose

Shiladitya Bose

Senior Executive - Customer Service
Howrah

Work Preference

Work Type

Full Time

Location Preference

On-Site

Summary

Proactive and goal-oriented professional recognized for exceptional time management and problem-solving abilities. Reliability and adaptability are key strengths, complemented by a swift capacity to learn and effectively apply new skills. Committed to leveraging these qualities to drive team success and contribute to overall organizational growth. A strong focus on achieving results and fostering collaboration ensures a positive impact in any work environment.

Overview

13
13
years of professional experience
3
3
Language

Work History

Senior Executive - AOCS

Indigo
10.2019 - 10.2025
  • Airport Operation & Customer Service(Worked on Navitaire)
  • Established long-term relationships with frequent fliers through consistent delivery of high-quality products and services.
  • Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
  • Reported issues to higher management with great detail.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Customer Service Executive

TATA SIA Airlines
06.2016 - 12.2018
  • Ground Services(Worked on Amadeus)
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Customer Service Executive - Ramp

Indigo
07.2012 - 05.2016
  • Airport Operation & Customer Service(Worked on Navitaire)
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Jr. Executive Sales

GMG Airlines
04.2011 - 04.2012
  • Reservation both in GDS and CRS. (Worked on MARS Ticketing System)
  • Identified trends and assessed opportunities to improve processes and execution.
  • Established long-term client relationships through consistent delivery of services.

Education

Diploma - Aviation & Hospitality Managment

Kingfisher's Training Academy
Kolkata,India
01.2010

High School Diploma -

B.K Paul's Institution
Kolkata,India
04.2001 -

Secondary Education - General

Howrah Ramkrishnapur High School
Kolkata, India
01.2007

Skills

Customer relations

Interests

Motorcycle Expedition

Travelling

Cooking

PERSONAL COMPETENCIES

  • An attitude for hard work, commitment & perseverance.
  • Taking initiative & responsibility and optimistic.
  • Fast learner, integrity & loyalty towards job.
  • Possess necessary analytical abilities.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)

Timeline

Senior Executive - AOCS

Indigo
10.2019 - 10.2025

Customer Service Executive

TATA SIA Airlines
06.2016 - 12.2018

Customer Service Executive - Ramp

Indigo
07.2012 - 05.2016

Jr. Executive Sales

GMG Airlines
04.2011 - 04.2012

High School Diploma -

B.K Paul's Institution
04.2001 -

Diploma - Aviation & Hospitality Managment

Kingfisher's Training Academy

Secondary Education - General

Howrah Ramkrishnapur High School
Shiladitya BoseSenior Executive - Customer Service