Motorcycle Expedition
Shiladitya Bose
Senior Executive - Customer Service
Howrah
Work Preference
Summary
Proactive and goal-oriented professional recognized for exceptional time management and problem-solving abilities. Reliability and adaptability are key strengths, complemented by a swift capacity to learn and effectively apply new skills. Committed to leveraging these qualities to drive team success and contribute to overall organizational growth. A strong focus on achieving results and fostering collaboration ensures a positive impact in any work environment.
Overview
13
13
years of professional experience
3
3
Language
Work History
Senior Executive - AOCS
Indigo
10.2019 - 10.2025
- Airport Operation & Customer Service(Worked on Navitaire)
- Established long-term relationships with frequent fliers through consistent delivery of high-quality products and services.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Customer Service Executive
TATA SIA Airlines
06.2016 - 12.2018
- Ground Services(Worked on Amadeus)
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Customer Service Executive - Ramp
Indigo
07.2012 - 05.2016
- Airport Operation & Customer Service(Worked on Navitaire)
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Jr. Executive Sales
GMG Airlines
04.2011 - 04.2012
- Reservation both in GDS and CRS. (Worked on MARS Ticketing System)
- Identified trends and assessed opportunities to improve processes and execution.
- Established long-term client relationships through consistent delivery of services.
Education
Diploma - Aviation & Hospitality Managment
Kingfisher's Training Academy
Kolkata,India01.2010
High School Diploma -
B.K Paul's Institution
Kolkata,India 04.2001 -
Secondary Education - General
Howrah Ramkrishnapur High School
Kolkata, India01.2007
Skills
Customer relations
Team player
Team leadership
Administrative skills
Problem resolution
Executive support
Team building
Customer retention
Interpersonal skills
Operations management
Staff training
Interests
Travelling
Cooking
PERSONAL COMPETENCIES
- An attitude for hard work, commitment & perseverance.
- Taking initiative & responsibility and optimistic.
- Fast learner, integrity & loyalty towards job.
- Possess necessary analytical abilities.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Timeline
Senior Executive - AOCS
Indigo
10.2019 - 10.2025
Customer Service Executive
TATA SIA Airlines
06.2016 - 12.2018
Customer Service Executive - Ramp
Indigo
07.2012 - 05.2016
Jr. Executive Sales
GMG Airlines
04.2011 - 04.2012
High School Diploma -
B.K Paul's Institution
04.2001 -
Diploma - Aviation & Hospitality Managment
Kingfisher's Training Academy
Secondary Education - General
Howrah Ramkrishnapur High School