Shiladitya Sengupta
Howrah,KOLKATA
Summary
Professional with experience in front office operations. Skilled in managing administrative tasks, customer service, and maintaining welcoming environment. Strong focus on team collaboration and achieving results. Known for adaptability and reliability in dynamic settings. Proficient in scheduling, communication, and conflict resolution.
Overview
8
8
years of professional experience
Work History
Front Office Duty Manager
The Artiste Kochi - A Tribute Portfolio Hotel by Marriott - 5star Property
09.2024 - Current
- Greeting and Welcoming guest with enthusiasm and professionalism.
- Monitoring the KYC (Knowledge Your Guest) history.
- Blocking of room as per the special requests made by the guests as per availability.
- Maintaining the inventory of Rooms.
- Monitoring of Credit Limit Report.
- Conducting daily briefing shift wise.
- Focusing on the Grooming of the Associates.
- Handling the duty roster.
- Preparation of Reports.
- Attending the Pre Arrival meeting.
- Monitoring of the GPX and Guest Planning Zone and Guest Chats thoroughly.
- Focusing on Upselling of Hotel Products and Services.
- Addressing the guest Complaints to the concerned department and finding solutions towards the same.
- Handling all internal and external calls and rerecording of guests messages.
- Monitoring of E-mails and responding as and when required.
- Making Reservations for FITs and Groups.
- Cross checking the Payment Method and Billing Instructions of Individual and Group.
- Focusing on the Upliftment of Guest Voice.
- Attending Morning Meetings on the absence of FOM/AFOM
- Cross Checking the C-Forms and B-Forms on daily basis and shift wise.
- Monitoring the Guest Transportation Report on daily basis and assigning the pick and drop as required.
- Tracking of Guest Enrollments on daily basis.
- Taking care of departmental Upselling, so that the departmental goals are achieved.
- Acting as a Night Manager during Night Shift.
- Preparation of Post and Pre Audit Reports.
- Looking after Room Discrepancy and solving it.
- Looking after the Out of Order and Out of Service Rooms as and when required.
- Preparation of Daily Reports.
- E-mail Reports to HODs and Finance and Cluster Finance.
- Handover of Cash and shift reports and incidents to the following shift.
Guest Service Supervisor / Night Manager
Anantara Hotels, Resort & Spa, Abu Dhabi by Aldar Hospitality
05.2022 - 11.2024
- Greeting and welcoming guests in the property with smile and enthusiasm.
- Assuring the guests a homely atmosphere through communication.
- Conducting the check-in and check-out process of the guests and the group in an efficient way to earn positive reviews about the property.
- Assigning rooms and preparing keys for the daily arrival.
- Maintaining proper guest folios by coordinating with all other outlets to avoid a delay and discrepancy at the time of the check-outs.
- Handling the internal and external calls by following proper telephone etiquette.
- Maintaining pay masters and city ledgers.
- Ensuring proper paid out and refund of guests.
- Upselling of hotel facilities (Rooms, Breakfast, Lunch, Dinner and Spa)
- Providing proper training to the junior staffs
- Assigning rooms for the next day arrivals as per the special request from the guest or groups.
- Handling cash and cheques.
- Responsible for currency exchange.
- Continuous monitoring e-mails.
- Preparation of daily reports, nationality reports, Night reports, and guest complaint reports.
- Maintaining stationeries and inventories within the departments.
- Co-ordinating with the entire teams through proper handovers and updates.
- Doing Night Audit, Generating all reports
Front Desk Team Leader
Ghaya Grand Hotel, Dubai
08.2019 - 09.2022
- Greeting and welcoming guests in the property with smile and enthusiasm.
- Assuring the guests a homely atmosphere through communication.
- Conducting the check-in and check-out process of the guests and the group in an efficient way to earn positive reviews about the property.
- Assigning rooms and preparing keys for the daily arrival.
- Maintaining proper guest folios by coordinating with all other outlets to avoid a delay and discrepancy at the time of the check-outs.
- Handling the internal and external calls by following proper telephone etiquette.
- Maintaining pay masters and city ledgers.
- Ensuring proper paid out and refund of guests.
- Upselling of hotel facilities (Rooms, Breakfast, Lunch, Dinner and Spa)
- Charging virtual credit Cards.
- Assigning rooms for the next day arrivals as per the special request from the guest or groups.
- Handling cash and cheques.
- Responsible for currency exchange.
- Continuous monitoring e-mails.
- Preparation of daily reports, nationality reports, Night reports, and guest complaint reports.
- Maintaining stationeries and inventories within the departments.
- Co-ordinating with the entire teams through proper handovers and updates.
- Following up with the Long stay guests towards the monthly rent, renewal of contracts (monthly or yearly basis) by coordinating with the sales team.
Guest Service Agent
Royal Rose Hotel, Abu Dhabi
07.2017 - 07.2019
- Greeting and welcoming guests in the property with smile and enthusiasm.
- Assuring the guests a homely atmosphere through communication.
- Conducting the check-in and check-out process of the guests and the group in an efficient way to earn positive reviews about the property.
- Assigning rooms and preparing keys for the daily arrival.
- Maintaining proper guest folios by coordinating with all other outlets to avoid a delay and discrepancy at the time of the check-outs.
- Handling the internal and external calls by following proper telephone etiquette.
- Ensuring proper paid out and refund of guests.
- Upselling of hotel facilities (Rooms, Breakfast, Lunch, Dinner and Spa)
- Handling cash.
- Maintaining stationeries and inventories within the departments.
- Co-ordinating with the entire teams through proper handovers and updates.
- Currency exchange.
- Register guest complaints and involve leaders about the incident.
Food & Beverage Associate
Hyderabad Marriott Hotel & Courtyard by Marriott
12.2016 - 06.2017
- Greeting guests and taking food orders.
- Arranging tables for guests and families.
- Staying attentive to the needs of the guests in the dining area.
- Delivering food from the kitchen to the guests.
- Ensuring food order is made correctly by the kitchen staff and looks presentable for guests.
- Punching proper K.O.T.
- Following health and hygiene standards regards to handling food.
- Industrial Exposure. (January to June' 2016)
Education
10th - ICSE Board
St. Thomas's Church School
01.2007
B.Sc - Hotel Management & Tourism
Indian Institute of Hotel Management, Annamalai University
01.2018
B.Com (Honours) - undefined
Calcutta University
01.2013
10+2 - ISC Board
St. Thomas's Church School
01.2009
Skills
- OPERA
Languages
English
Bengali
Hindi
ABOUT ME
Confident hospitality worker with 5 years of Hotelier experience and the degree in Hospitality Management. Proven ability to run a Hotel Front desk, Manage Online Booking System and Oversee Management of 5 Star Residences. Skilled and improving both Guest satisfaction and Team efficiency.
Disclaimer
I do hereby declared that all the above documents are true and correct to the best of my knowledge.
Timeline
Front Office Duty Manager
The Artiste Kochi - A Tribute Portfolio Hotel by Marriott - 5star Property
09.2024 - Current
Guest Service Supervisor / Night Manager
Anantara Hotels, Resort & Spa, Abu Dhabi by Aldar Hospitality
05.2022 - 11.2024
Front Desk Team Leader
Ghaya Grand Hotel, Dubai
08.2019 - 09.2022
Guest Service Agent
Royal Rose Hotel, Abu Dhabi
07.2017 - 07.2019
Food & Beverage Associate
Hyderabad Marriott Hotel & Courtyard by Marriott
12.2016 - 06.2017
B.Sc - Hotel Management & Tourism
Indian Institute of Hotel Management, Annamalai University
B.Com (Honours) - undefined
Calcutta University
10+2 - ISC Board
St. Thomas's Church School
10th - ICSE Board
St. Thomas's Church School
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